The Opportunity

The Health Plan Account owner will act as CEO of their book of business and is focused on profitable growth.

The Account Owner will have full responsibility for all strategic and functional management of one or more of Teladoc’s National Health Plan clients.  With a primary focus on growth, the Account Owner develops executive level relationships with the health plan’s executives and wakes up every day thinking “how do I partner, serve and grow my client base?”  What are my relationships?  What strategies should I deploy?  What products serve both the client and Teladoc Health. Leads the companies Client Management Activities and ensures successful upselling, implementation, servicing and utilization support.

Employs consultative and strategic account leadership. Develops product expansion, new market development and retention strategies, including contract renewal. Responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness.

Is a leader who sets the vision and drives the strategy for the entire team of people who engage with their client.  Motivates, inspires and sets priority so that all members of the team work in unison and deliver value to your client and profitable growth to Teladoc.

Responsible for client satisfaction. Mobilizes and motivates company internal resources to resolve health plans’ issues, streamline processes, and maximize profit. Works closely with Marketing leadership to drive utilization within client base.

The mission of the Account Owner is to:

  • Grow revenue from each of your clients by at least 30% Year over Year
  • Deliver at least 1 new line of business or new product sale each year at each client
  • Capture Health Plan membership on existing and added products
  • Coordinate the delivery of best-in-class customer service

Responsibilities

Revenue Generation

  • Develop and execute client plans to grow the portfolio via additional lines of business, cross-sell of product lines, upselling, and driving ASO client growth
  • Develop and execute strategic plans, achieving revenue and retention goals
  • Coordinating successful client hand off/management activities
  • Drive increased utilization across all lines of business
  • Oversee other client strategies including marketing, technology, and renewals; direct all renewal activities

Relationship Management

  • Manage all client touchpoints and maintain historical retention targets, including annual renewals, key relationship changes, upsells, and fee renegotiation
  • Exhibit thought leadership and deep understanding of the plans landscape, including cost containment strategies, engagement, utilization, client requirements, market drivers, and buying cycles
  • Develop deep knowledge and actively seek current information about plans’ organizational structure, products, services, and markets
  • Lead client review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services
  • Manage complex customers and demonstrate the ability to leverage key decision makers
  • Oversee all complex internal and external interactions related to the clients, ensuring the best interest of the client and Teladoc
  • Coordinate strategy and issue resolution with Finance, Operations, Data Transfer, Legal, Product, and IT
  • Provide internal management information to assist in the updating of monthly forecasts and billing
  • Develop relationships with clients to support clients use for reference, speaker, and media requests

Leadership Coaching & Team Development

  • Dedicated to the success of team and peers, and demonstrate willingness to train/mentor
  • Demonstrate a strong ability to work in cross-functional teams
  • Provide timely client updates to all company systems, such as Salesforce, Admin, Redmine, and Cognos

Candidate Profile

  • EXPERIENCE: 15 Years in Health Plan Management (working from inside or working outside selling or managing a health system) required
  • EDUCATION: Undergraduate degree required

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare history, yet we                                                                                                        remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

#LI-Remote

#LI-Livongo 

 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Teladoc Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.