The Opportunity

Apply your strategic, organizational, and creative skills to provide engaging, informative, and clinically backed content, designed to help Teladoc providers more effectively manage the health of their patients. Teladoc is seeking a talented Sr. Content Strategist to lead the content development for our clinical experience during a time of exponential growth and dynamic innovation.

 In your role as Sr. Content Strategist, you’ll pair editorial mastery with a keen knack for product content strategy, enhancing our team’s effort to deliver impactful content across multiple channels and products. This is a highly collaborative role in which you’ll partner with teams across the company (Product, Design, User Research, Clinical, Engineering, Regulatory, and Data Science) to create a compelling and empowering Teladoc experience that helps our providers help our members manage and improve their health. Your efforts will complement our unique brand strategy as we continue to expand our cutting-edge health solutions. This role reports directly to the Sr. Director of Content Strategy, Product. This role can be based in Mountain View, New York, Chicago, or be remote.

Stretch your strategic and creative skills as you help manage a broad portfolio of work that includes:

  • Creating content to empower Teladoc providers to more efficiently and effectively treat members
  • Leading the content effort to support continuity of care 
  • Managing the acquisition and/or development of longer-form health materials, including labs, medication, referrals, and diagnosis information

Responsibilities

  • Lead and execute on a clinical content strategy
  • Manage vendor relationships (with existing and new vendors)
  • Generate informative, engaging, and persuasive content geared toward building the Teladoc brand, product usage, provider engagement, and positive clinical results
  • Contribute to and execute the content road map for all current and future products
  • Create a wide variety of communications, ranging from short behavior-shaping messages to detailed interactive curriculum 
  • Manage several large projects, working with external vendors, freelancers, internal stakeholders, and others to drive on-time, on-budget delivery
  • Help bring our voice to life across our provider experience and health education efforts through hands-on writing, editing, and messaging
  • Plan and write UX copy for mobile and web apps, including interaction flows and notifications
  • Effectively manage the revision process to meet deadlines
  • Closely manage team of external freelancers to help execute projects
  • Ensure all content is on-brand and consistent in terms of style, quality, and tone
  • When applying, please include a link to your content portfolio

Candidate Profile

Our successful candidate will have:

  • 8 years of work experience in product content
  • Effective project management and multitasking skills, with experience managing stakeholders through various stages of content development
  • Experience developing UX copy for mobile and web apps and content for email campaigns and SMS
  • Exceptional writing and editing capabilities
  • Passion for the digital health and medical industry and familiarity with companies and innovators in this space
  • Enthusiasm for a dynamic work environment, with the flexibility and agility to respond to changing business needs
  • Comfort working with a cloud-based CMS
  • Experience with JIRA
  • The drive to meet deadlines and deliver exceptional results
  • Passion for helping make a positive impact in people’s lives
  • The versatility to generate creative, business, and technical content that may be comprehensive and detailed, or concise and captivating, based on various project needs
  • The ability to thrive in a fast-paced, highly collaborative environment
  • A proactive work ethic, exceptional people skills, and a positive outlook
  • The ability to work autonomously as well as collaboratively
  • A bachelor’s degree in Science, Education, English, Communications, or a similar field, from an accredited four-year university

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare history, yet we remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

#LI-Remote

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Teladoc Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.