The Opportunity

The Expert Coach I (Full-Time, Flexible) is responsible for providing support for alert coverage and other coaching products and roles on an as needed basis.  This role will cover Overnight shift as a priority when needed.



  • Provide real time response and support to Livongo at Teladoc members using a wirelessly enabled blood glucose monitoring device.
  • Focus on serving members efficiently and effectively to achieve the best outcomes possible.
  • Refer members for support and education for other conditions as needed based on clinical care guidelines including the ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.
  • Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and 1:1 coaching session to provide feedback and support, answer questions, share resources, and hold clients accountable to their goals.
  • When providing coaching, the Livongo Expert Coach at Teladoc:
    • Empowers members to be able to effectively self-manage their own chronic condition.
    • Able to assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status.
    • Conveys enthusiasm and positive energy during member interactions.
    • Coaching approach is congruent with Motivational Interviewing for a member centered approach.
  • Stay current with updates, compliance requirements and training needed to stay effective and efficient in the role. Attend meetings and training when possible and when not possible, the coach is responsible for getting the information they missed by recording, notes and/or manager.
  • Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.


Scheduling Specifics 

  • Understand that most hours available or assigned are going to be in high demand times: primarily weekends, evenings/nights, holidays, and overnights to cover requested time off.
  • The Full-time, Flexible coach schedule will have two weekdays off each week and may designate 2 weekend days per month as “unavailable” designated prior to quarter beginning as approved by Coach Schedule to balance schedule coverage needs.
  • The Full-time, Flexible coach will be available Days or Evenings, Friday, Saturday, Sunday including some Holidays. Overnights will occasionally be open, as well.
  • Coach can expect a minimum of 30 hours and maximum of 40 hours each week, with the understanding of 30-40 hours on average. Overtime is sometimes available, and the team works together to cover it voluntarily.
  • Hours will vary weekly based on business need.
    • Coach is also included in on-call and assignment operational procedures.
    • Coach will work primarily weekends, day or evenings as needed each week.
    • Coach availability and flexibility will positively impact the schedule and the number of hours they are able to achieve.
  • Utilization will be reviewed with the manager on a quarterly basis.
  • Coach will get paid for all hours worked, including scheduled shifts and time spent in meetings, training, compliance requirements and updates which should be handled as efficiently as possible.
  • Coach should expect to remain in Full-Time (Flexible) role for at least 12 months and if /when a new schedule is preferred/awarded will remain in that schedule for at least 6 months.


Qualifications Required for Position

  • Minimum of Bachelor’s Degree
  • Coaching experience and appropriate certifications to serve the product or condition.
  • Assumes responsibility for professional development and continuing education to maintain knowledge and skills.
  • Possess excellent written and verbal communication skills.
    • Ability to communicate with members empathetically and according to the Teladoc culture.
    • Ability to establish member rapport in quick/short telephone or written communications.
    • Documents consistently and to the standards set by Teladoc Health using EMR.
    • Empowers members to be able to effectively self-manage their own condition.
    • Conveys enthusiasm and positive energy during member interactions.
  • Ability to work autonomously in a responsible, efficient manner
  • Possess exceptional time management and organizational skills.
  • Passionate about changing people’s lives and willing to go the extra mile to help members be successful
  • Customer Service skills and experience.
  • Display confidence, assertiveness and flexibility. Must be a self-starter
  • Creative, dedicated and relentless in helping members achieve their goals
  • Adaptable, innovative, and embraces teamwork and change.
  • Comfortable with and interested in technology including but not limited to MS word, Excel, PowerPoint, Outlook 365, Zoom, GoTo, WebEx, Slack, Google Docs, Learning and employee engagement platforms etc.

Work Environment

  • Work remotely from home within 48 continental US states.
  • Domestic travel may be required (or encouraged) 1-2 times per year to attend meetings and conferences.
  • Sitting and viewing a computer screen for long periods of time is essential.
  • Fast-paced as we are constantly innovating and iterating to the business needs; flexibility and adaptable are essential qualities.


Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Teladoc Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.