About Tekmetric
Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.
Our customers love our products. We love serving them. And we love the journey we’re on together.
Come build with us!
What You’ll Do
We're a passionate and dynamic team looking for a VoIP Implementation Engineer to help us manage the growth of our flagship VoIP Shopgenie product.
- Supporting customers on our flagship VoIP solution, with everything from implementation and setup, to ongoing support needs.
- Working with our Product and Engineering teams to improve our VoIP product. This may involve triaging and escalating issues, recommending ideas and best practices, and closing the feedback loop with customers.
- Working with our Customer Success team to ensure a smooth onboarding process for new customers signing up for our VoIP product and transitioning from their old systems.
- Creating + updating internal documentation on the VoIP product.
What You’ll Bring
- 2+ years of experience implementing VoIP and/or PBX systems for small businesses
- You are a driven individual with a passion for helping people.
- You have experience implementing + supporting VoIP setups for local businesses.
- You're comfortable teaching phone concepts to non-tech savvy users who may be unfamiliar with VoIP phone systems.
- You have familiarity with VoIP protocols such as SIP, and experience working with PBX systems.
- You're a self-starter that operates well in ambiguity, and can take high-level direction and run with it.
- You have a customer-first attitude, and are energized by seeing customers succeed
- Bonus: Experience or affinity for the automotive industry is a plus BUT not required.
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
- Build things that matter:
- You have a love of building something new or improving on current processes and care about making a positive difference.
- We’re all entrepreneurs:
- You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
- Yes before no:
- You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
- We matter to each other:
- You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
What We Offer:
Healthcare Insurance and Leave:
- Flexible and remote work opportunities
- Generous PTO
- Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
- Excellent Medical, Dental, Vision and Prescription Drug Coverage
Financial Benefits:
- 401(k) Retirement Savings Plan with a 6% Match
- Employer covered STD, LTD, Life and AD&D Insurance Programs
- Up to $60 monthly for wellness expenses and activities
- Education Assistance- includes undergraduate/graduate courses and continuing education
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
