The HR Systems Analyst will drive the direction and strategy of the HR Portal and case management system through ServiceNow. Serving as an employee and manager self-service tool for HR needs, the HR Portal requires continuous improvement and workflow development. The Analyst will maintain the knowledge base and ensure smooth day-to-day operations, including analyzing and reporting on late terminations.

The ideal candidate is a team player with extensive ServiceNow experience, capable of managing the full cycle of ServiceNow execution—from requirements gathering and expectation setting to building, testing, launching, and optimizing—while working independently with minimal direction. This role demands exceptional organizational and project management skills, outstanding customer service and communication abilities, and strong business acumen.

Responsibilities:

Collaborate with HR, IT, Payroll, and other teams to resolve inquiries and update portal content and case management solutions, including metric reporting and escalation management.
Create and maintain key metrics using ServiceNow, analyzing usage patterns, metrics, and user feedback to improve usability and report insights to leadership.
Develop specialized portal pages, update content for knowledge articles, and maintain the main portal landing page.
Identify the need for workflow processes and assignment groups, covering all stages of the web development cycle (Planning, Design, Development, Launch, and Maintenance).
Provide support and training to HR, Case Agents, Managers, and employees to continuously improve system quality and user experience.
Investigate and recommend enhancements to the HR Portal, such as improved content and alternative search strategies.
Resolve platform-related cases and fulfill service requests, including DocuSign requests.
Create and configure business roles, UI policies, UI actions, and client scripts.
Participate in roadmap development and consult on platform capabilities.
Research new capabilities and features to recommend to process owners and stakeholders.
Create and coordinate test plans, including system and user acceptance testing.
Participate in HR projects to build interface connectivity with ServiceNow, keeping an open mind to broader opportunities.
Assist with troubleshooting issues between benefits administrators and payroll/HRIS systems.
Maintain workflow procedure documentation for HR services.
Serve as a project lead for HR services projects, assisting in issue resolution and process automation.
Analyze ServiceNow upgrades to ensure compliance and compatibility with program requirements and existing interfaces.

Requirements:

BS/BA degree in Information Systems Management or related field, or equivalent education and experience.
3+ years of hands-on ServiceNow experience.
Proficiency in JavaScript, Powershell, HTML, JSON, CSS, and AJAX.
Experience with Tableau is a strong plus.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and manage deadlines.
Understanding of web development strategy, user experience, and technology.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite, especially Excel.

Benefits:

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 annual therapy sessions with a licensed clinician for themselves and each of their family members through Spring Health.

TEGNA’s Paid Time Off (PTO) program begins with 15 days of PTO for full-time employees, and nine paid holidays.

*Union employees should refer to their collective bargaining agreement for details specific to their benefits.

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 64 television stations in 51 U.S. markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA’s OTT advertising service. For more information, visit www.TEGNA.com.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com

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