Job Summary

As an Operations Specialist, you will have a unique impact on the global Techstars' Community alongside the community leaders and aspiring founders who participate in these programs. You’ll ensure that our communities and internal team have the support they need to run the world’s best community programs through Startup Weekend and Startup Week. You will focus on delivering improved global processes to impact community leaders, the Techstars internal team, global partners and more. You’ll work on maintaining, and creating new systems to help the global team scale up, and support the wider Techstars network.

We are looking for a person who is an excellent problem solver and communicator, who can develop and execute against a project plan, as well as build and manage strategic relationships with cross functional business owners. Strong interpersonal and analytical skills are critical to this position. This is a cross-functional role that collaborates with multiple Techstars departments including engineering, community, operations and marketing. It’s critical that you build meaningful and trusting relationships with geographically dispersed teams. If you love finding ways to make things simpler and more organized and teach others, you will excel in this position.

Responsibilities and Duties:

  • Supporting our internal Community and Operations teams with day to day processes and support
  • Support our community leaders by managing tools and systems, including Salesforce, our internal ticketing platform, Hubspot and Techstars-specific tools
  • Manage our global team of contractors
  • Responsible for onboarding/ offboarding team members and training
  • Help to develop and execute the community data strategy, alongside our data team
  • Support Techstars data-driven efforts and improve the participant and community leader experience by tracking data and reporting on surveys, campaigns, and providing key insights
  • Identify challenges and opportunities for internal operational improvements and scale, and implementing rollout
  • Develop and execute on key strategic projects, such as building a new community LMS and networking platform, while ensuring all stakeholders are informed and aligned
  • Working closely with our engineering and marketing teams to rollout new systems effectively

Qualifications and Skills:

  • Bachelors Degree from an accredited college or university or equivalent professional experience
  • 3-5 years experience in a fast paced operational, or project/ program management focused position 
  • Must be wholeheartedly empathetic towards internal and external stakeholders, and users
  • Highly organised. Work reliably through systemised tasks without losing focus or drive
  • Proven attention to detail, analytical and problem solving skills, able to use data to inform decisions and build repeatable processes 
  • Strong technical mind/ability to pick up concepts quickly
  • Experience with Microsoft Excel, Salesforce, task management tools like Asana. (Experience with Hubspot and an LMS a plus)
  • Strong writing and communication skills, especially interpersonal and customer service skills
  • Enjoys working with a variety of people and communication styles; is people-oriented, supportive and adaptable
  • Fits the Techstars culture (people-oriented, adaptable, supportive, creative)
  • Fluent in English (spoken and written). Additional language is a plus

Compensation range: $55,000 - $65,000 + 10% Bonus  

US Benefits 

About Techstars

The Techstars worldwide network helps entrepreneurs succeed. Founded in 2006, Techstars began with three simple ideas—entrepreneurs create a better future for everyone, collaboration drives innovation, and great ideas can come from anywhere. Now we are on a mission to enable every person on the planet to contribute to, and benefit from, the success of entrepreneurs. In addition to operating accelerator programs and venture capital funds, we do this by connecting startups, investors, corporations, and cities to help build thriving startup communities. Techstars has invested in more than 2,200 companies that today have a combined market cap valuation of $29 Billion.

Techstars is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, Veteran status, sexual orientation, gender identity nor any other basis prohibited by law.

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