As our Head of Customer Success, you will be part of a team that is instrumental in helping us achieve our vision.

Given our early stage, you will build a team and roll out fundamental structures and processes that will be leveraged across many teams, including engineering, product and go-to-market. You will be on the frontlines, learning as much as possible about our customers and ensuring that their needs are managed and exceeded. You should expect to feel like an owner in the business, which includes thriving in ambiguity, acting nimbly, and often working off-hours as required. 

This will be a challenging role and at times frustrating, but we promise you will learn the ins and outs of building a B2B SaaS business. You will work with a team based in NYC (HQ) and around the world. We are an early stage startup with just over 30 full-time employees and a handful of contractors; please note it will be quite different than an established institution with hundreds or thousands of teammates!

Folks with venture fund experience who have worked closely with founders and portfolio companies that are looking to pick up operating chops will likely find this role particularly compelling.  

What's the single most important trait to extract the most growth from this opportunity? We'd say the mindset to work super hard when inspired and passionate, while having no fear to speak openly, to the right people, when you’re not. 

Looking for more details? Some activities include: 

  • Understanding why a customer chose Teamstand, work with the customer to define measurable outcomes that achieve their goals with Teamstand in a way that scales
  • Establish a trusted advisor relationship, guiding your customers to achieving their goals
  • Manage roughly $2M book of business (at capacity)
  • Partner with customers via many channels to achieve successful outcomes with Teamstand
  • Drive and iterate on best practices playbooks and delivery channels to maximize onboarding, adoption, and expansion success at scale
  • Exceed OKRs and operational metrics, continuously improving processes to exceed customer expectations 
  • Leverage adoption and business insights to identify customer references, and preempt customer escalations
  • Achieve deep understanding of Teamstand's product, features and outcomes delivered
  • Build deep relationships across Revenue, Product and Engineering teams to improve customer experience and build advocacy 
  • Participate in strategic projects or initiatives to drive improvements across our go-to-market approach and customer experience 

What type of experience will likely be helpful? We're looking for:

  • Proven ability to drive change within organizations hesitant to disrupt their status quo
  • Passion for hiring, engaging, and developing exceptional talent
  • Proven ability to be a change agent by creating or adopting new customer programs that maximize customer satisfaction and drive the bottom line in a fast growing, dynamic company
  • Core strength is building trust and credibility with stakeholders at enterprise accounts
  • Skilled in managing business negotiations and escalations while finding win-win outcomes
  • Effectively creates alignment among internal cross-functional teams
  • Strong analytical skills and data driven mindset
  • Exceptional communication and presentation skills
  • Flexibility and agility to work cross-functionally in a fast-paced, innovative environment
  • 6+ years of experience in customer success in a B2B SaaS company, with 2+ years leading and growing others in a leadership capacity

What we offer you: 

  • The opportunity to learn 10x (through success and failure) with access to everything that comes with building a business
  • The chance to not only change the future of work and communication, but your own future as well
  • Competitive compensation and equity with medical, dental, mental health and vision benefits from day one

Teamstand is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Teamstand’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.