Team Rubicon (TR) is seeking a Deputy Director of Learning & Insights to join our fast paced capabilities development team. This role requires an obsession with how people learn, how insights can catalyze improvements for Team Rubicon and how it can be implemented to better help those who are affected by disaster.

If you think this might be you, keep reading.

The environment we work in is ever changing. We’re experiencing significant growth and expanding our capabilities (services) and the tempo in which we deliver them around the world.

This role will oversee two teams (training content development and insights). The teams this role leads are lean but wield the ability to work across the organization to generate better solutions than it could in its own silo. This means you will excel in a lean environment and know how to leverage influence rather than authority. You will be an incredible listener and a persuasive communicator. You will find people (both volunteers and the employees you will work with) endlessly fascinating and strive to understand their motivations. You will be driven to improve all attributes of our member’s learning experience and translate insights into recommendations to improve Team Rubicon capabilities.

Our culture requires individuals foolish enough to think they can change the world and smart enough to have a chance. Every day is a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Corey Eide, Capabilities Development and is based out of our Los Angeles, CA, National Headquarters Office and/or Team Rubicon National Operations Center (NOC), Grand Prairie, Texas.

Only the most awesome candidates should apply, period.

Duties:

  • Training Content Development
    • Responsible for casting a progressive vision for Team Rubicon’s theoretical and practical approach to learning
    • Oversee the development cycle of new training content (both online and in person)
    • Oversee the refinement process of all training content
    • Collaborating closely with the in person Training Execution, Marketing and Communications, and Tech teams, to provide insights into the learning milestones of all member pathways
    • Get technical and develop specifications in concert with the Regional Operations, Training Content Development, and Tech teams to keep the volunteer management system fresh and up to date with new content (e.g. guidance, messaging, micro-learning, etc.)
  • Insights
    • Oversee the monitoring and analysis of all feedback systems (course satisfaction surveys, member deployment surveys, client surveys, partner surveys, and other feedback mechanisms to ensure action is taken for continuous improvement.
    • Oversee, design, and support, recurring analytics of TR capabilities and operational KPIs for use in monthly stakeholder reports, ad-hoc analysis, etc.
    • Oversee longitudal studies of the impact of TR’s capabilities on its clients and the impact of service for TR members.
    • Support the Capabilities Research and Development team with continuous improvement of TR capabilities
    • Oversee coordination with academic partners conducting research in partnership with Team Rubicon
    • Responsible for publication of insights reports and yet to be developed insight products
    • Support the creation of member journeys in coordination with the Regional Operations, MarComms, and Tech teams.
    • At all moments, be the advocate for our clients (people affected by disaster) and the member (volunteers who are our agents of the mission)
    • Serve as a liaison to other volunteer based organizations and industry conveners

Desired Competencies:

  • Consummate professional. This means operating with interpersonal savviness, mindfulness of cultures and operates in a pleasant manner.
  • Instructional design of online and in person learning content
  • Thrives in cross-functional teams
  • Strong project management chops and doesn’t hold any one methodology too tightly
  • Design minded to include human centered design, journey mapping, and incentive strategies
  • Administration of Team Rubicon’s learning management systems (LMS) Cornerstone on Demand (CSOD)
  • Analytics-based decision-making where success is measured in terms of growth, conversion, engagement and analysis of volunteer learning activity
  • Statistical analysis strongly desired

Experience and Background:

  • 5-7 years of experience in learning and development (experience in higher education program development, or monitoring and evaluation)
  • Direct experience in data analytics or overseeing teams that provide analytics support.
  • Familiarity in publishing in various formats, Microsoft, Articulate, Adobe, etc.
  • Experience working with veteran communities strongly desired
  • 3-5 years of experience of supervisory experience
  • Familiarity with academic research and publishing a significant plus
  • Results-oriented, solutions-oriented, self-starter with track record of excellent results in a fast-paced environment
  • Experience in administering learning management systems (Experience with CSOD a plus)

Special Requirements:

  • This role is based in the headquarters office in Los Angeles but may be considered for location out of the National Operations Center in Grand Prairie, Texas
  • This role requires deployment to disaster operations 1-2 times a year
  • Ability to travel up to 30%

Core Competencies:

  • Built To Serve: authentic connection to Team Rubicon’s culture and mission, as demonstrated by empathy for others and a track record of service
  • Resilience & Adaptability: ability to successfully navigate a fast-paced, high-growth environment, and solve problems in the face of ambiguity and constant change
  • Trust & Respect: respect and inclusiveness.  High openness to feedback; respect for the opinions and differences of others; and a tendency to always assume the positive intent of others
  • Communication & Interpersonal Skills: Engages and listens to others, adjusting communication style to fit the audience and message. Delivers messages in a clear, compelling and tactful manner, and encourages the expression of diverse ideas and opinions. Picks up on interpersonal and group dynamics, building rapport relating comfortably with people across teams, functions, cultures and levels.

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Team Rubicon are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.