Role and Responsibilities:
- Replace automotive glass, adhering to strict quality standards.
- Perform repairs on damaged glass.
- Conduct both pre and post-inspections with customers.
- Use a variety of tools and scanning equipment as necessary.
- Document repair orders on mobile devices.
- Check in parts and communicate needs with a sense of urgency.
- Safely remove and install trim panels & interior parts without causing damage.
- Prioritize and manage time effectively to complete daily assignments.
- Operate as a mobile position from a company-provided vehicle.
- Clean vehicles of any glass debris resulting from impact or the repair process and ensure all visible surfaces are clear of excess materials.
- Maintain safe working conditions by ensuring all equipment, materials, and areas of operation are secure and functional.
- Conduct a final inspection with the customer, obtaining their signature on all required paperwork.
- Handle all administrative duties and collect payments upon job completion.
- Be accountable for assigned inventory, which includes vehicles, mobile devices, tools, and other provided equipment.
- Carry out any other duties as assigned by management.
Qualifications, Education & Experience:
- Minimum of 2 years in the automotive glass industry.
- Solid understanding of glass installation and replacement techniques.
- Strong customer service and communication skills.
- Proficient knowledge and usage of computers, mobile devices, and associated technology.
- Self-driven individual with a positive attitude and customer-centric vision.
