Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

 

We are assembling a world-class team to build on these experiences, scale platforms, and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

 

Tickets.com is looking for a Sr. Manager of Payment Services passionate about building engaging products for our fans. 

The Opportunity:

The Senior Manager of Payment Services oversees all operational and strategic elements of payment processing at Tickets.com.  This role is a liaison between clients, banks, payment processors, payment technology vendors, TDC senior management, Tickets.com Client engagement teams, and MLB Commerce Platform Product Management.  This position is responsible for ensuring all elements of payment processing are functioning correctly.  This role also includes optimizing payment processing revenue, managing risk exposure and compliance, and investigating new technologies and processes.

Essential Job Functions:

  • Responsible for managing reconciliation of payment processing activity, including Tickets.com’s payment platforms, payment processors, and bank deposits
  • Oversee management of chargebacks, including investigation and dispute resolution
  • Manage all fraud prevention, investigation, and remediation activities
  • Produce monthly reporting, including payment processing P&L, reconciliation with accounting entries, and detailed reports, including exception and trend analysis by individual client
  • Analyze and monitor costs, trends, and other payment-related data, as well as provide business decision support through ad hoc reporting and analysis as needed
  • Manage partnerships with Associations, Card Schemes, Banks, Payment Processors, and other Payment Technology Partners, including reviewing and making recommendations on payment processor contracts
  • Manage relationships with other departments and Tickets.com clients
  • Support all audit activities, including PCI, SOC-1, and internal & external financial audits

 

Additional Functions:

  • Maintain an understanding of Tickets.com’s products, services, and overall business
  • Educate internal groups on payment solutions and business impact
  • Coordinate with Tickets.com legal on the negotiation and execution of legal agreements
  • Research new global payments initiatives, monitor payment rules and regulations, investigate payment processing improvement opportunities
  • Support and guide internal product teams regarding payment processing integration with Tickets.com development staff
  • Work closely with MLB Commerce Platform Product Management

 

 

Position Requirements:

  • Bachelor’s degree in Accounting, Finance, Economics, or another related discipline
  • Three to seven years of payment processing business experience
  • Detailed knowledge of credit card processing and interchange rates, including experience with network tokenization, payments orchestration, and advanced reporting tools such as Pazien
  • Understanding of distinctions re: processing relationships and gateway dynamics (e.g., MOR, PayFac)
  • Familiarity with payment wallets/integrations (e.g., ApplePay, GooglePay, PayPal, etc.)
  • Awareness of related next-gen products, BNPL, Cryptocurrency, Order Online/Pay Cash at Retail Experience with payment fraud prevention and resolution tactics
  • Demonstrated PCI, audit, and compliance expertise
  • Ability to lead and work within a team-oriented environment to solve problems and achieve common goals
  • Working understanding of payment processing contracts and ability to negotiate various contract terms
  • Must be detail-oriented with the ability to handle multiple projects at the same time
  • Self-starter with the fortitude to remain calm and react appropriately in high-pressure situations
  • Excellent interpersonal relationship, communication, and presentation skills
  • PC proficient, with knowledge of Microsoft Office products, including advanced Excel experience
  • Database knowledge and experience preferred including – relational databases, SQL, and Tableau

 

 

 

 

We offer an Outstanding Benefits Package that includes:

  • Medical
  • Dental
  • Vision
  • STD & LTD
  • 401K Retirement Plan
  • Basic Life & AD&D
  • Supplemental Life Insurance
  • Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
  • HSA & FSA
  • Legal Plan
  • Pet Insurance
  • Tuition Reimbursement
  • Flexible Hybrid Work Environment
  • MLB Tickets

Tickets.com is an Equal Opportunity Employer.

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