TDC

Position Summary: Tickets.com and parent company Major League Baseball offer fans purchase and ticket distribution opportunities via our world-class ticketing ecosystem. Built on an open architecture, our ecosystem allows numerous third parties to provide additional services and experiences to fans through deep integration via our Registered Developer Program (RDP).

 

The Technical Writer will be primarily responsible for creating and maintaining technical documents in support of the RDP – both for internal and external consumption – as well as analyzing and documenting application/business processes. Documentation audiences include business units, developers/technical leads, project managers, members of the Quality Assurance department, third-party vendors (ticket marketplaces, for example), and product end-users.

Essential Job Functions:

  • Design, create, and revise user documentation and reference materials for internal and external use with a focus on the documentation of APIs, complex business processes, real-time messaging services, and data feeds
  • Provide online documentation to external stakeholders via a developer portal
  • Research products, features, processes, industry concepts and technologies using our requirements and design specifications, hands-on product testing, test cases, interviews, and related resources
  • Collaborate with analysts, designers, developers, support staff, and other business stakeholders
  • Participate in, comprehend, and contribute to product requirement review meetings
  • Provide feedback on the deliverables of other Technical Writers
  • Guide deliverables through content reviews, revisions, and approvals
  • Adhere to all company standards, including security protocols and accurate time tracking

 

Position Requirements: “Candidates with a background only in copywriting need not apply"

  • 4-7 years of technical writing experience
  • Bachelor's degree in Technical Communication or related area preferred
  • Solid technical writing skills, including the ability to research and document functionality, protocols, and processes
  • Solid procedural, reference, and conceptual writing experience
  • Excellent writing, grammar, proofreading, and editing skills
  • Excellent organization skills, with the ability to maintain schedules and meet deadlines
  • Experience writing and editing in HTML
  • Experience with single sourcing tools preferred (Adobe RoboHelp or FrameMaker, ClickHelp, MadCap Flare, Author-it)
  • Ability to interpret intricate specifications and complex business procedures
  • Attention to detail and accuracy
  • Ability to translate business solutions into professional documentation that is accurate, concise, complete, and understandable
  • Ability to uncover errors with predefined business specifications
  • Experience with modern software engineering development methodologies
  • Ability to work effectively with employees at all levels of the organization
  • Self-starter with ability to work under minimal supervision
  • Personable with an ability to work well in a team environment

Preferred Experience

  • Distributed Systems, ecommerce, and mobile technologies
  • API documentation
  • CSS, web development
  • JIRA
  • ServiceNow

 

We offer an Outstanding Benefits Package that includes:

  • Medical
  • Dental
  • Vision
  • STD & LTD
  • 401K Retirement Plan
  • Basic Life & AD&D
  • Supplemental Life Insurance
  • Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
  • HSA & FSA
  • Legal Plan
  • Pet Insurance
  • Tuition Reimbursement
  • Flexible Hybrid Work Environment
  • MLB Tickets

Tickets.com is an Equal Opportunity Employer.

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