Major League Baseball is changing the landscape of the live sports and entertainment industry. Tickets.com delivers innovative, cutting-edge technologies to enable safe, unforgettable fan experiences in venues across the globe. We are assembling a world-class technology team to build platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. The Tickets.com mission is to provide premium, innovative live experiences for our clients and their patrons.

We are looking for a motivated and experienced technical project manager, scrum master to plan and manage multiple complex technical projects to launch our next generation ticketing platform and applications. You will be responsible to define and codify an agile development process and manage sprints from planning, execution, and review. The role requires running daily scrums, managing the product backlog, collaborating on requirement documentation, and working with cross-functional teams:

Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective
Manage the engineering development projects and facilitate sprint releases
Analyze product requirements documents and create project timelines
Guides team iteration execution, communicates with management and stakeholders, protects the team from uncontrolled injection of work as changes are evaluated and intentional
Manage project conflicts, challenges, and dynamic product requirements to keep overall operations running at high performance
Work with the team leads to resolve people problems and project roadblocks
Able to do post-mortem and perform root cause analysis to help teams continuously improve their practice to ensure maximum productivity
Lead team effort in relentless improvement, define and implement improvement stories to increase the velocity and quality of the program
Implement and support agile principles, rule, and processes
Proactively identify and eliminate impediments and facilitate flow
A strong technical background and awareness of related software development trends
Maintain related team data in project management software (i.e. JIRA) to support estimates and execution
Comfortable presenting high-level project readouts for senior management
Supports product owners(s) with intra-team dynamics with respect to priorities and scope

Technologies and Experience:

Bachelor of Science in Engineering or Computer Science (or equivalent) is required
At least five (5) years of project management experience and leading sprints
Expert coach on implementation of Agile Scrum with deep knowledge of Agile methodology and frameworks like Scrum, Kanban, etc
Deep understanding of the fundamentals of iterative and incremental development, that translates to delivering enterprise applications and features
Strong knowledge of SDLC and Agile procedures to predict development team’s needs
Solid experience working with architecture teams to assess and size story/epics
Thorough knowledge of agile metrics (tasks, backlog tracking, burndown metrics, velocity, user stories, etc) to analyze and improve sprint planning

Key Traits:

Experience establishing Agile Development Methodology in a non-Agile environment
Exceptional process and analytical capabilities
Customer focused, aware of the importance of end-user satisfaction

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Technical Project Manager

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