Animal HealthLink (AHL) is on a mission to redefine the veterinary emergency and after-hours triage model. We provide practical technology-driven solutions to promote positive health outcomes for veterinary staff, practices, clients, and patients. We are reshaping industry norms, standardising triage, and promoting TeleTriage as a professional RVT practice.

Founded out of passion for veterinary emergency medicine and lack of non-clinical opportunities for RVTs, we saw the veterinary labour challenges worsen during the pandemic, however there is a large experienced non-clinical workforce eager to help. 

As our team and company continues to scale, we are looking for a Director of Operations to join the team. Reporting to the CEO, this person will be responsible for organizing and overseeing the daily operations of the business. Acting as the bridge between our valued clients and the internal team, the Director of Operations ensures all processes and systems are running efficiently.

What you’ll do:

  • Manage the day-to-day operations and team comprising Registered Veterinary Technologist (RVT) Supervisors, Shift Leaders & Operators; with a vision to develop and grow the team. 
  • Maintain a balance of operational efficiency and medical standards, and find solutions to issues as they arise.
  • Drive internal operations to provide premium and medically safe services to AHL clients to reinforce our industry reputation. 
  • Support business development and sales teams to onboard new clients.
  • Ensure all tech infrastructure is functional including the AHL App, VOIP system, and other applicable software. 
  • Ensure all Clients’ (veterinary practices, corporate groups) expectations are met, routine check-ins, address client concerns, and manage different requirements  from a variety of clients.
  • Build a strong customer relations process and set-up  operational points of contact for clients and any escalations.

What you bring: 

  • You have 5+ years experience in a similar role and industry, ideally in the veterinary industry. .
  • You are driven by continuous learning with a focus on best practices and a pulse on the latest industry trends.
  • You have an analytical mind with the ability to problem-solve effectively. 
  • You practice collaboration, patience and empathy to Clients and Coworkers alike.
  • You navigate ambiguity with ease and can keep up with changing requirements.
  • You are an advocate for the client, constantly thinking about what would improve their experience
  • You are driven by purpose and making a difference.

We are big believers in empowering our team to do their best work by offering:

  • Competitive salary and benefits plan
  • Hybrid working environment (mix of remote and in-office role)
  • Beautiful BeltLine office, with access to building amenities like  gym, cafe, dog friendly building (with off leash area)
  • Collaborative and supportive environment
  • Opportunity to help develop a rapidly growing start-up and future opportunity for 
  • Equity options for the right fit.
  • Flexible schedules and family oriented leadership team

At Animal HealthLink, we are dedicated to improving the veterinary industry from within. Our team of trusted veterinary professionals strive to create healthy industry level practices and advance the RVT profession. Above all else, AHL is committed to patient safety and increasing access to veterinary care.  Being part of AHL means to be part of the solution and to drive positive change in veterinary medicine. 

As a company, we welcome candidates from all walks of life. Animal HealthLink is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply. At AHL, we strive to be inclusive and are always open to new ideas! We are focused on skills, experience, and being the right fit. Candidates who bring unique contributions in terms of education, opinions, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, and sexual orientation and beliefs are highly valued. 

 

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