XQ empowers digital privacy for all. We provide secure connected services as the foundation for smart cities. We give people and businesses clarity and control of their data. 

XQ is designed to meet today’s need for a lightweight, Internet-scale data protection solution for mobile devices and IoT sensors. XQ is a new security architecture where all data is treated as a Message. From regulated enterprises to Smart City operators, XQ provides a crypto-agile, quantum-safe Data Encryption, Routing, and Management solution. XQ is focused on being a leader in the emerging market for highly distributed, Internet-scale data protection.  

As XQ is increasing in momentum and scale, this is a unique opportunity to join a vibrant and attractive start-up. If you’re excited by resilient energy, smart cities, and the fundamental backbone and services that we believe will drive the future of safe communication, join our team! 

Customer Success Manager

Remote in USA or Canada | Full-time 

XQ is growing and we are looking for an accountable, self-directed, and enthusiastic Customer Success Manager to join our team.  This position is needed to drive value, ensure success, and retain the business of our customers.

Who you are 

You are passionate about helping customers solve problems in a collaborative and transparent environment. You actively listen and demonstrate empathy, knowing how to find solutions that meet both customer and business needs. You are incredible at building engaged and trusting relationships. This enables you to not only renew current business but also create new opportunities for your current customers.  

What you’ll be doing  

Reporting to the CEO, you’ll act as the central point of contact with our customers. Your primary responsibility is to provide an outstanding customer experience for our customers. You will establish and develop customer relationships, learn about their businesses, and drive value based on the defined goals and objectives outlined in their plan.

More about the role 

  • Build trusted relationships with customers and help identify areas where XQ’s products and services will deliver value MSPs and large resellers
  • Drive customer implementation, adoption, retention, and advocacy of XQ’s product and services 
  • Create transparent relationships and communicate with key internal team members, providing direct customer feedback to help improve XQ’s product and services
  • Provide training and guide customers as the product expert resulting in strong customer health and retention
  • Promote products and promotions to customers, helping to hit sales targets
  • Improve ways for our customers to use and self-serve knowledge base to deliver maximum value for the customer and XQ
  • Develop training plans, training videos or support videos 
  • Work with the product manager/project managers to ensure customers' requests were translated into the roadmap 
  • Collect and report customer feedback, analyze changing needs and collaborate with the CEO and product team on innovative ideas, product enhancements etc. 
  • Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Build and grow multiple relationships across a customer’s organization
  • Develop success plans and business reviews for customers that outline critical success factors, metrics for success, potential issues, and recommendations
  • Work within strategic account teams with Sales and Support to implement customer-focused initiatives designed to expand XQ’s revenue footprint, add business value to the customer, create and communicate standard methodologies, and evangelize product value

What you'll need 

  • 4+ years’ experience in a similar role at a fast-paced startup
  • Natural ability to listen, empathize, problem-solve and find creative solutions
  • Flexible and adaptable; you can hand multiple priorities and projects and pivot on the fly
  • Great organizational skills with high attention to detail 
  • Experience consultative selling technology products
  • Experience managing a portfolio of top-tier, strategic, enterprise accounts.
  • Passion for customers and problem solving
  • High technical proficiency and strong intuition for business
  • Clear communicator with strong presentation skills
  • Analytical with ability to interpret customer data and trends, using data to build POV for customers and/or internal stakeholders
  • 5+ years’ experience in a customer facing role of a highly technical product with 4+ years’ experience in account management of strategic customers

Our non-negotiables: 

  • You are both independently proactive and a team player who is collaborative in nature
  • You’re excellent at managing your time with the ability to meet deadlines
  • You are a clear communicator and great at interacting with multiple stakeholders
  • You come to work without an ego and value the opinions of others

What You’ll Get 

  • Opportunity to influence and shape a growing start-up
  • A fast-paced and energetic work environment with a focus on growth, development, and empowerment
  • Competitive salary and perks

 

Due to government contracts in place at XQ, all applicants must be a citizen of the United States or Canada.  

 

 
 

 

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