You are the Director of First Impressions. It is the responsibility of the receptionist to make the very best impression possible when a client, caller, visitor, prospective client, or fellow employee enters our office. You will be the first and last impression of the agency, make it the best possible! Invoke the pirate spirit, dazzle all with your inner magic which includes having a can-do attitude and being friendly and welcoming.
Essential Duties and Responsibilities
Greet all visitors and employees who enter the office with a “Good Morning or Good Afternoon”
Greet all visitors promptly and announce them to the employee upon their arrival. If the employee doesn’t answer the call, contact someone else within their department or leave a voice mail message
Update weekly extension, department, account and title lists
Assist HR on special projects
Provide temporary username and password for visitors’ internet access
Keep the Reception area neat and tidy. Nothing should be stored or sitting on top of the desk or back cabinets.
Ask to help out. Be proactive if you have time to work on additional projects please reach out to HR to help
Always be friendly when answering calls.
All callers should be acknowledged with a “One moment please”, or “Thank you”. Always be professional, even if the call is coming from the inside
Calls should be picked up immediately – they are your FIRST priority
Do not take inter-office messages, but do offer to transfer callers to voice mail, the department assistant, or to another employee
Strong ability to organize and work on multiple tasks simultaneously
Able to function in a fast-paced environment
Proficiency in Microsoft Office preferred
Experience arranging travel itineraries and tallying expenses a plus
It doesn’t matter so much where you come from as to where you are going.
Alignment with TBWA\Chiat\Day Values
Our ambition is to create ideas for our clients that lift their businesses and brands. Ideas are our business. We believe that great ideas can come from anywhere.
Certain attitudes define how we work and are important in what we seek for our culture.
Key TBWA\Chiat\Day attitudes:
Curiosity: Be open minded to ideas wherever they come; curious people are often unafraid of change;
Collaboration: Self-confidence without a big ego; work with all types of people;
Integrity: What we say is what we do; it is honesty and respect in our dealings with people;
Resourcefulness: To find ways to do whatever we have to do for our clients, and our people.