Mr D Food, a 100% subsidiary of, is looking for a talented, motivated and results-oriented Restaurant Device Support Associate.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Device Support Lead of Mr D Food.

Your responsibilities will include:

  • Maintaining the restaurant device asset register.
  • Managing the logistics process of getting devices to and from restaurants.
  • Managing the warranty and repairs process with our service provider.
  • Providing second level device support on tickets raised by restaurants or Mr D Food’s account management and support teams.
  • Provisioning ready-to-use devices in accordance with restaurant integration timelines
  • Performing software and firmware updates on all or individual devices.
  • Identifying device connectivity problems and deciding on connection enhancing activities.
  • Investigation and minimisation of order exceptions due to system failure and escalating performance issues to our service provider and the Mr D Food developers.
  • Feeding device-monitoring requirements, device SOPs into Mr D Food’s Restaurant Support Team.
  • Maintaining an overview of key SLA metrics and escalating performance failure.

Attributes required:

  • Attention to detail in a high-pressure environment
  • Strong analytical ability supported by Excel skills
  • Ability to identify areas of improvement
  • Ability to use logic and common sense to arrive at conclusions
  • Ability to verbalize as well as visualize findings and results
  • Enterprising spirit and ability to take ownership of tasks
  • An interest in e-commerce
  • Strong team player

Your Team

  • You will work with Mr D Food’s operations team and report to the Restaurant Device Manager of Mr D Food, who you will work with hand-in-hand. Your regular points of contact are the Mr D Food Restaurant on-boarding, Sales, Customer Services and Engineering Teams.

Qualifications and Experience

  • Higher education or certification in applicable disciplines is beneficial.
  • 1-3 years work experience in a system administration, help desk, POS support, logistics or operations environment.

The Environment:

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurialthrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business

If you meet the above you are an Extraordinary Mind so come and join us!

Mr D Food is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

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