takealot.com, a leading South African online retailer, is looking for a highly talented Returns Inventory Supervisor to join our team at the Cape Town Warehouse.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Reporting to Inventory Ops Manager
Your responsibilities will include:
- Ensure that the department is well organized and controlled to sufficiently meet KPIs / SLAs and support the goals of the business.
- Implement improvement processes and maintain procedures and systems to minimize costs and maximize working capital.
- Understanding of CC and bin utilization
- Introduce and maintain accurate daily reporting to measure productivity within the department
- Ensuring all work areas are clean tidy and safe for staff to work in.
- Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved.
- Ensure that exception management is resolved timeously
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved.
- Assist and provide feedback on the daily resource planning with the department manager.
- Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times.
- Assist with managing outputs within the department by maintaining quality and quantity of workload.
- Maintain FIFO of tasks within the department.
- Ensured escalated daily operational queries from the team were resolved in a timely manner.
- Conduct daily team meetings to discuss KPIs, and daily plans and escalate any issues arising from it.
- Understand all the aspects and processes related to receiving, processing, and putting away of returns.
- Root cause analysis to prevent and solve future KPI’s / SLA’s failures
- Liaise with stakeholders across the business
Attributes required:
- Have a detailed understanding of warehouse management systems
- Problem-solving skills
- Possess excellent verbal and written communication skills for a demanding and customer-focused working environment.
- Possesses excellent personal organization and business administration skills in accordance with modern best practice methods.
- Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Possess the willingness to learn, improve, and adapt.
- Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multicultural team
- Must be able to train staff
- Must be analytical
Qualifications:
- Matric/Grade 12 or equal qualification
- Tertiary qualification advantageous
- Have proven relevant experience in receiving, picking, packing, evaluation, put-away, and inventory management (in applicable departments within the DC).
- 4-5 years warehouse experience
- 2 years of supervisory experience/exposure would be advantageous
The Environment
- Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric,and fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We love what we do and what we are creating
