Driver Compliance Administrator

takealot.com, a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the Regional Franchise Operations Manager

Your responsibilities will include:

Franchise Management - Independent Contract (IC) Drivers:

• Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
• Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
• Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP):

• Escalate issues experienced during day-to-day operations;
• Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success;
• Driving the company policies, procedures and brand standards through regular auditing processes;
• Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports;
• Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General:

• Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
• Analyze and report on trends in your areas;
• Hold review meetings with the appropriate/respective management team;
• Review applicable SOP’s as they become due for review;
• Monitor compliance with regards to the applicable SOP’s;
• Meet Audit KPI’s;
• Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
• Ensure processing, compliance and administration duties are completed accurately and timeously;
• Take responsibility for matters and work assigned tasks;
• Conduct housekeeping audits and any other audits that may be assigned.

Attributes required:

• Exceptional organizational and compliance and administrative skills;
• Have a keen eye and attention to detail;
• Must be able to work under pressure, being able to  manage high workloads from time to time;
• Must be able to think outside of the box and be proactive in your approach to your responsibilities;
• Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables);
• Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;
• Ability to present ideas succinctly, both in writing and verbally;
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Minimum qualification and experience requirements:

• Matric (Grade 12)
• NQF Level 4/ Diploma advantages
• 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
• Previous operational auditing experience will be advantageous
• Must be competent in Microsoft Office or Google Equivalent
• Must have a valid driver’s license.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, but it’s also all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright.
• is an expert at doing, who can not only design but also execute?
• is analytical, able to use data to make decisions.
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience.
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
• is business SMART. Able to think about problems from a business perspective using technical and product input.
• is curious and challenge the status quo.
• is innovative and enjoys iteration.
• is collaborative.
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above, you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.