takealot.com, a leading South African online retailer, is looking for a highly talented Training Coordinator to join our Takealot Delivery Team in Cape Town and Johannesburg.
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to: Compliance and Training Manager
Your responsibilities will include:
Standard Operating Procedures (SOP’s) Support
- Assisting in the setting up and maintenance of Standard Operating Procedures (SOP’s).
- Involvement in content writing in both SOP and training material.
- Franchise adherence to SOP compliance
- Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
Training
- Planning and scheduling training sessions, workshops, and other learning activities, considering employee availability and operational requirements
- Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
- Identify training needs within the organization through analysis of employee performance/results, skill gaps, and business objectives
- Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
- New management and driver training assistance.
- Provide input into high level project requirements for continuous training process development and improvement.
- Handling logistical aspects such as booking venues, arranging equipment, and managing training materials for a smooth training experience.
- Managing the training budget, tracking expenses, and optimizing resources to achieve the maximum return on investment (ROI) for training initiatives.
- Staying updated on industry trends, best practices in training and development, and incorporating new methodologies or technologies to enhance training effectiveness.
Operations
- Gain contextual understanding of the operational levers involved in driving improved execution performance.
- Involvement in training solution implementation requirements.
- Work closely with and support the operations team(s) working towards continued execution improvement.
- Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
- Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
- Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.
Qualifications and experience :
- Higher certificate or tertiary qualification is essential, especially in Human Resources or Training Management (NQF 5 and above).
- Minimum 3 years’ experience as a Training Coordinator/Supervisor/Facilitator.
- Proficient in Google Suite products (Gmail, Docs/Sheets/Slides, Drive, etc.) and Microsoft Office (Word, Excel & PowerPoint).
- Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
- Previous hospitality/retail franchise working experience advantageous.
- Hands-on field and operational training experience.
- Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
- IT or tech savvy, with exposure/experience with learning management systems and/or e-learning tools, and content creation will be advantageous.
- Certification in Train-the-Trainer and Assessors will be advantageous.
- Previous experience in the logistics industry is not required.
Attributes required:
- A passion for learning and development that borders on obsession (in the best possible way).
- High energy, self-starter and execution bias.
- Must be able to work in high pressured environments, willing to work when the business requires.
- Comfortable with change and an excellent team player.
- Low on ego, high on delivery and execution.
- Organized & sound communication will be key success factors.
- System and process orientated - attention to detail while still seeing the bigger picture.
- Understand convenience and basic customer service principles.
- Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions.
- Strong interpersonal skills and networking.
- Goal orientated - maintain focus on agreed objectives and deliverables.
- Project management skills with the ability to prioritize focus according to set deliverables is critical.
- Knowledge and experience in learning solution development and implementation.
- Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning.
- Comfortable using Zoom/Meet/Teams for remote training where required.
- Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement.
- Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions.
- Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
- Must be a good facilitator to be able to train people in a group setting.
