takealot.com, a leading South African online retailer, is looking for a highly talented Claims Controller to join our team at the KZN DC.
We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the Dispatch Manager
Your responsibilities will include:
DISPATCH
All processes, procedures and action must prescribe to the Takealot quality and standards at all times. Collate claims reports, examine information and assist in determining the validity of the claims from Order Fulfilment, assess the liability and provide feedback to the business.
SAFETY
- Ensure that all prescribed safety and operational procedures are adhered to at all times.
- Ensure all safety rules are enforced and adhered to at all time.
- Correct PPE to be worn always by all staff with the correct care taken to enhance the life span off he PPE.
- Ensure that all accidents and incidents are reported to Takealot management immediately.
- Ensure high standard of housekeeping and tidiness within working area.
OPERATIONAL
- Monitor and evaluate daily operational reports and ensure that dispatch KPI are controlled and met, any discrepancies are to be addressed and resolved. And assist in maintaining FIFO within the dispatch area
- Ensure that Dispatch queries are resolved timeously, and exception trends are addressed and resolved.
- Ensure that all queries related to dispatch are attended to and resolved timeously.
- Attend to the validated address unscanned report after each milkrun and give feedback on parcels that missed the cut-off/Milkrun.
- Assist the team in identifying and resolving any mistakes or inaccuracies.
KPI – TARGETS
- Dispatch Lates <0.5%
- Multiparcel Lates <10%
- Warehouse Claims < 0.2% of shipped parcels/week
REPORTS
- Validated Address Unscanned Reports – Daily
- Warehouse Claims Report – Daily/Weekly
- Misroutes Reports - Daily
- Dispatch Damages – Daily
- Cancelled/Duplicated parcels report - Daily
GENERAL
- You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
- You are required to keep high productivity level at all times.
- You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.
- It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normal.
- It is your duty to report any known misconduct or discrepancies within the operation, to management
Requirements:
- 3 years experience in a Warehouse Claims environment
- Good understanding of claims procedures and analysis
- Excellent communication skills (written and oral)
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
