takealot.com, a leading South African online retailer, is looking for a highly talented DC Industrial Engineer Systems to join our Supply Chain team in CPT Distribution Center.
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Operations WMS & Systems Manager.
Your responsibilities will include:
System Administration and Maintenance
- Day to Day administration of Oracle WMS – user maintenance, user access, profiles, and location maintenance.
- Day to Day administration of other operational warehouse systems - user accounts, access, profiles.
- Performing routine audits of systems and operational processes.
- Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.
Technical Support and Troubleshooting
- Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
- Analyzing system logs, identifying and reporting potential issues with all operational systems.
- Troubleshooting and recording of reported system problems.
- Assisting in troubleshooting WCS & escalating to stakeholders.
- Responsible for onsite WMS queries and technical support.
- Answering technical queries and assisting users.
- Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
- Ensure Quality Assurance (QA) on testing and validation.
- Quality Control (QC) support for Integration of Dimensions operational assistance.
- Responsible for testing and roll-out of proposed new functionalities, as well as assisting with systems upgrades/enhancements.
- Responsible for all technical WMS understanding & internal DC processes
Systems Analysis and Process Design
- Identifying and analyzing current system issues or requirements.
- Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes.
- Developing diagrams that represent the interactions between users and systems.
- Crafting user stories to capture the system requirements in a user-centric manner
- Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations
- Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems
- Responsible for running with projects at each stage of the project lifecycle: initiation, planning, execution, monitoring and controlling, and closure/retrospective.
- Performing time and motion studies.
Reporting, Analytics, and Documentation
- Development of reporting and dashboards from WMS reporting tool / Other Analytical tools for OPS management teams/other business units
- Development custom/ ad-hoc reports tailored to specific operational needs or management requests
- Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
- Arranging data in an understandable manner to assist operations with reports/dashboards.
- Validation of operational data for other analyst teams/business units
Communication and Collaboration
- Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
- Liaise with operational systems and service providers with management.
- Reporting on and analysis of issue trends with WMS Vendor.
- Liaison with IT & ensuring that the network infrastructure is up and running.
- Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
- Assist En-log team to apply all system upgrades & system errors.
- Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.
Training, Development and Continuous Improvement
- Responsible for maintenance of technical training schedules in support of operational SOP’s.
- Responsible to align full operational flow across all departments with system processes.
- Assist operations with good system practice & change management.
- Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports.
- Auditing of DC processes to ensure that the correct procedures are being followed / if any intervention is needed.
Attributes required:
- Solutions-oriented, can-do attitude; self-motivated.
- Attention to detail.
- Excellent communication skills, both written and spoken.
- Previous experience in mini project management.
- Comfortable with change and excellent team player.
- Comfortable with learning and adapting to new systems.
- Critical and Systems thinking.
- Passionate about change and improvement.
Qualifications:
- Minimum 3 years relevant experience within WMS Systems Optimisation / Reporting / Analysis
- Previous experience with WMS systems such as Logfire (Oracle), Manhattan, Red Prairie, SAP, Highjump or similar -
- Information Systems, Industrial Engineering, BCom Logistics or similar degree preferred
- High level of proficiency with MS Office packages
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
