Mr D, a division of takealot.com, is looking for a highly talented Senior Business Operations Analyst to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

  • Scale: Show the millions of Mr D customers what you can do 
  • Learn: We work with the best of the best, and then some. 
  • Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Head of Data & Analytics for Mr D.

Your Team:

  • You will report to the Head of Data & Analytics of Mr D. Your regular points of contact will be the Mr D Operations, Finance, Customer Service, Marketing, Delivery, Sales and Engineering teams, as well as the wider Takealot Business Intelligence Team.

Your responsibilities will include the following :

  • Generate regular reports and provide insights/recommendations to the business on topics such as:
    • Operational and delivery performance 
    • Driver supply, deployment, utilisation, and efficiency
    • Restaurant operational and trading performance 
    • Customer choice metrics and order behaviour 
    • App performance and conversion
    • Marketing, CRM, and Paid Media Campaigns
  • Analyse the success and effectiveness of product and process changes
  • Identify opportunities for growth within serviced areas as well as in currently unserviced areas based on demand, restaurant/driver availability and competitor activity. 
  • Facilitate the performance improvement of various teams within the business through the identification of operational and product weaknesses through testing/analysis and recommending process changes.
  • Implementing reporting requirements and facilitating report automation with the BI team.
  • Assisting the Head of Data & Analytics in compiling special enquiry reports.
  • Mentoring junior analysts, transferring knowledge, and providing technical assistance where required.

Attributes required:

  • Attention to detail in a high pressure environment.
  • Enterprising spirit and ability to take ownership of tasks.
  • Strong interest in e-commerce.
  • Strong team player.
  • Strong analytical ability. 
  • Advanced Microsoft Excel/Google Sheets skills.
  • Intermediate SQL skills
  • Experience working with a visualisation platform (e.g.Qlikview, Looker, Tableau, PowerBI)
  • Ability to verbalise and visualise findings/results.
  • Ability to identify areas of improvement in current processes.
  • Ability to use logic and common sense to arrive at conclusions.
  • Willingness to buy into the requirements of working in a fast-paced, ever-changing, start-up environment.
  • Mentoring/leadership experience is beneficial, but not required

Qualifications:

  • Relevant tertiary qualification in commerce, science or engineering.
  • 3+ years’ experience in an operations, finance, consulting, analysis or BI environment.

Let’s talk about life @ Mr D

  • The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
  • No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
  • Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
  • Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
  • Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
  • Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
  • Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

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