Takealot.com, a leading South African online retailer, is looking for a highly talented Regional Franchise Operations Manager to join our team in Gauteng.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us.  We offer market related benefits, a great work environment and a promise that you won’t get bored, as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

  • Direct supervision of a team of Franchise Managers to ensure operational success of the Franchise Network within the region
  • Monitor the driver network and address critical escalations
  • Analyse data to determine trends and areas of optimisation in driver performance and system logic
  • Partner with Franchisees and their respective Franchise Managers to continuously define and improve upon SOPs
  • Manage the execution of new processes and developments within the Gauteng region of the Franchise Network.
  • Monitor performance metrics to ensure compliance to SLA measures and track success of optimization changes
  • Determine root-causes of SLA performance failures through data analysis and on-site inspections if required
  • Assess risk, anticipate bottlenecks, and make trade-offs to balance business needs versus technical constraints
  • Manage Franchise owners escalations
  • Ensure the most effective use of resources and technologies
  • Measure and report on the day to day performance of the last mile delivery platform within the Gauteng region
  • Train and empower Franchise Managers to implement new processes and policies
  • Project manage new hub openings and relocations
  • Assist in hub sales and hub repossessions.



  • Relevant Bachelor's Degree (Logistics, Supply Chain, Operational Management) is advantageous
  • 3+ Years of Management Experience
  • 5 Years experience with managing Franchisees
  • Applied knowledge in Word, Excel & Powerpoint
  • Previous experience in the logistics / Supply Chain is advantageous
  • Proven track record in delivery and execution
  • Experience within a diverse corporate environment advantageous
  • Being IT or Tech Savvy will be advantageous.



  • Strong leadership and communication skills with the ability to Influence internal and external stakeholders
  • Ability to motivate for change in the best interests of the business
  • Strong Operational and project management
  • High energy, self-starter
  • Analytical Thinker
  • Ability to identify trends in data
  • Ability to gain buy-in from stakeholders at various levels
  • Self-motivated, self-monitoring & self-disciplined
  • Pro-active, takes own initiative
  • Adaptable to change
  • Able to prioritise and work under pressure
  • Very organized and professional at all times
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Previous Business owner or Senior Management experience is advantageous
  • Experience in a logistics environment would be to your advantage
  • Experience in an e-commerce environment would be to your advantage
  • Project Management qualification would be to your advantage
  • Quantitative analytical capability, with a strong grasp of management and cost accounting principles and metrics
  • Demonstrated passion for understanding ambiguous, complex problems and driving high quality, innovative, clean technical and process solutions
  • Excellent verbal and written communication skills with the ability to present complete technical information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals


The Environment

  • Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating


We seek to employ an Extra Ordinary Mind who:

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business

If you meet the above you are an Extraordinary Mind so come and join us!


Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference


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