Takealot.com, a leading South African online retailer, is looking for a highly talented Marketplace Operations Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role is focused on delivering the best possible seller experience through flawless and efficient service delivery, continuously improving on and simplifying processes and systems that set the third party merchants up for sustainable scalable growth on our platform.
This role leads a large and diversified team therefore, it is highly cross-functional and highly visible by the senior leadership of Takealot.com. You must not only be able to develop and drive high-level strategic initiatives, but you must also be willing to roll up your sleeves and dig into daily and operational challenges that impede third party merchants' success.
This is a senior position reporting to the Head of Marketplace.
Job Purpose
- Develop processes for marketplace operations and systems that enable growth and scale of the platform.
- Continuous improvement of existing processes, operations and systems focused on operational efficiencies, quality improvements and cost reduction.
- Ensure a positive seller experience in all interactions with marketplace processes with focus on seller education and support.
- Management of projects and partnerships focused on new initiatives across the business including commercial, engineering and supply chain.
Your responsibilities will include
- Continuous monitoring of merchant experience to ensure that merchant sentiment is positive and the environment facilitates merchant growth and success.
- Partner with key stakeholders from engineering and content management, legal, commercial and wider organizational supply chain teams to help identify opportunities for Marketplace operational business process improvements and opportunities to develop and deliver an autonomous self-service platform for sellers.
- Work closely with support services to ensure that support issues are handled quickly and with accuracy.
- Continuous monitoring of supply chain operations to ensure that merchant operational performance is of a high standard.
- Develop operations to eliminate waste, cut costs and improve delivery times.
- Drive initiatives with the data analysts to continuously improve merchant performance and implement data driven recommendations and strategies.
- Manage team of junior operations managers and analysts to maintain the day to day operations of the marketplace.
Attributes required
- Process-oriented, using data to drive decisions
- Ability to manage a team to meet deadlines, drive operational excellence
- Self- starter - be able to take guidance and develop own solutions in sometimes ambiguous circumstances
- Keen interest in 4th generation technology and building automation
- Experience in lean operations and six-sigma
- Passionate about takealot.com and the potential of e-commerce
- Excellent verbal and written communication skills and stakeholder management
- Strong prioritization and time management skills
Qualifications and Experience
- Industrial Engineering or similar degree in Operations Management
- Minimum 5 years of experience
- 2+ years of managing a team
- High proficiency in advanced Excel
- SQL is a plus
- Experience in an e-commerce environment is a plus
- Lean, Six Sigma and Process optimization
The Environment and Company Culture:
- Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it’s all in the execution after all
- We love what we do and what we are creating
We seek to Employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above criteria and are an Extraordinary Mind, come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
