Learning & Development Specialist

Position Purpose

The Learning & Development Specialist is responsible for the development, implementation, and coordination of employee training programs that will focus largely on automation technicians. They assess training needs, to determine appropriate interventions, as well as evaluate training effectiveness to achieve desired business outcomes. They develop processes and job aids to support the administration of training and training programs. They also coordinate and track employee participation in external training activities.

Minimum Qualifications

To perform the essential responsibilities, individuals must have the following level of education and experience or an equivalent combination. Additionally, the following certifications, knowledge, skills, or physical requirements are necessary for the position.

• High School/GED and relevant experience in Learning & Development (L&D), OR relevant professional experience in entertainment technology
• Bachelor’s Degree is preferred.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced and agile environment.
• Excellent project management skills and the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence at multiple levels of the organization.
• Familiarity with software tools such as Slack, Sharepoint, LMS, eLearning content management (eg Rise 360, EdAPp), microlearning platforms (eg OttoLearn, Axonify, LearnDash), video training (eg Loom, Camtasia, Adobe Captivate), feedback and survey tools (SurveyMonkey, Qualtrics, Google Forms)
• Proficiency with MS Office Suite.

Working Conditions and Physical Effort

• Ability to travel up to 20%
• This role benefits from a hybrid work model, with some days dedicated to in-office collaboration and others focused on independent work.
• Must be able to stand for extended periods of time.
• Must be able to lift or move equipment within material handling guidelines.
• Must be able to carry equipment within material handling guidelines.

Work conditions of the role are:

• Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises
• Work environment involves some exposure to hazards or physical risks which require following basic safety precautions
• Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes safety glasses, reflective vest, ear plugs, steel-toed shoes, and other PPE as required by the location
  
  

Essential Responsibilities / Accountabilities

Departmental Onboarding:

• Conduct needs assessments to determine new hire training requirements.
• Collaborate with leadership to aid in the development, implementation, and coordination of function/department-specific new hire onboarding training.
• Coordinate development and facilitation of function-specific new hire training, alongside department subject matter experts.
• Partner with team members involved with global onboarding, to ensure effective integration of learning programs and positive new-hire employee experience.

Ongoing Training/Upskilling:

• Conduct needs assessments to determine ongoing training/upskilling requirements.
• Collaborate with leadership to aid in the development, implementation, and coordination of function/department-specific ongoing training/upskilling.
• Coordinate development and facilitation of function-specific training, alongside department subject matter experts.
• Determine appropriate role/function-specific external training and manage registration and tracking processes.

Process Management:

• Develop and manage appropriate processes for training program administration.
• Manage and update necessary training information via internal communication tools (Slack, Sharepoint, Guru, etc.)
• Identify opportunities for improvement of departmental training processes, tools, and/or administration; review with appropriate departmental leadership; implement improvements.

Tracking & Reporting:

• Effectively utilize the TAIT global LMS (learning management system) to house and manage training activity and learner progress.
• Provide learner tracking and reporting to the People Team and departmental Leadership.
• Leverage reporting to make additional training recommendations, if/when needed, to further achievement of business objectives.

Assessment and Measurement:

• In partnership with departmental and People Team leadership, establish key performance indicators (KPIs) to measure the effectiveness and impact of learning programs.
• Conduct regular assessments and evaluations to gather feedback and continuously improve learning initiatives.

Collaboration:

• Collaborate with People Business Partners, department heads, and other stakeholders to understand organizational needs and align learning programs with business objectives.
• Work with subject matter experts to ensure content accuracy and relevance.
• Provide training to managers and departmental stakeholders on the use of a learning management system

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily.  Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.

Other duties may be assigned to meet business needs.

TAIT is the Market Leader in designing, constructing and delivering world-class solutions for live experiences!

Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 900 employees in 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.  TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.