TAIT is the Market Leader in designing, constructing and delivering world-class solutions for live experiences.
Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 900 employees in 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space. TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.
The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Support Integrator travels to customer sites to troubleshoot, inspect, and maintain equipment installations. This also requires the Support Integrator to display strong customer service skills in advising the customer in technical problems and proposing solutions. This position works independently with little direct supervision. The Applicant should have a excellent English language skills.
Applicants will need to be able to speak English, Cantonese and Mandarin
Responsibilities
This position works independently with little direct supervision.
Competencies
- Experience working with complex, large entertainment automation control systems
- Knowledge and understanding of entertainment/industrial automation technology and equipment
- Complex motion control – e.g. synchronized axes, cams, and 2D/3D motion
- Networking and low level network troubleshooting
- Motors – asynchronous AC, synchronous AC, and DC
- Fluid power – hydraulic and pneumatic
- Power circuits – distribution, protection, and control
- Control circuits – safety and control
- Knowledge of industrial programming languages (IEC 61131)
- Able to read and understand electrical and mechanical schematics
- Good aptitude for electrical and mechanical fault finding
- Knowledge of basic functional safety requirements
- A customer first mindset focused on efficiency, honesty, high standards, and customer satisfaction
- A teamwork driven approach to problem solving based on openness and humility
- An eagerness to continuously improve our services, processes, and practices
- Able to work proactively, taking initiative where necessary and with minimum supervision
Essential Responsibilities
- Work within a global team of technical support professionals delivering best in industry support services to our clients.
- Provide prompt, direct client service and appropriate technical support to the end user via phone, email, online and in-person during work hours as well as part of the 24/7 support system rotation
- Produce detailed scope of works and plans for all planned maintenance, upgrades and projects including basic electrical design
- Test, configure, and prepare equipment for use on site
- Travel to customer sites to troubleshoot, repair, and commission automation system components, software, logic, and front end systems following best practices and safety protocols
- Be able to travel at short notice, possibly internationally to support clients with emergency breakdowns
- Write detailed reports on work
- Train end users on TAIT equipment
- Research and advise on engineering solutions throughout the department
- Keep abreast of new system developments and communicate to department
- Assist with documenting, developing, and testing new systems to ensure successful handoff of a project to the Support department
- Innovate and develop new ways to achieve high levels of customer loyalty
- Work with other team members to improve departmental efficiency in delivering support services
- Provide in depth technical training and identify training opportunities to other team members and customers
- Communicate with customers to fully understand their requirements and make suitable recommendations
Qualifications
Educational Degree
Bachelors degree from accredited university or equivalent experience
Professional Experience
Experience working with large, complex electromechanical systems preferably in the entertainment industry
