Job Summary

We’re looking for a full-time Senior User Experience Researcher to join our growing team. As the first UXR at Tailscale, you’ll help define what user experience research should look like. You’ll own the research priorities, develop a view of our users’ personas and critical user journeys. You’ll explore user behaviors by conducting self-managed research using mixed methods, such as interviews, usability testing, and logs analysis. Working cross-functionally with Product, Design, Engineering, Support and Data you will collect, synthesize and analyze research data to help deliver great user experiences. You’ll advocate for our users to make sure that we consistently exceed expectations.

Tailscale is a technical product, and our great user experience is what makes us stand out with everyone from hobbyists to seasoned IT professionals. Our product aims to help users understand complex security, networking, and privacy concepts, and make the secure way the easy way — not an easy task. We plan to keep investing in that experience, that’s why we need you.

We’re a fully-remote company, and you can’t just turn around and chat with the person two desks over, so we’re looking for someone who is comfortable working asynchronously and excellent at verbal and written communication.

Responsibilities and Duties

  • Conduct independent research on multiple aspects of the product. You’ll involve folks from other disciplines to foster empathy for our users and their needs.

  • Use both qualitative and quantitative approaches. You’ll conduct mixed methods research, and use the right tool for the research question(s) you’re working on.

  • Work collaboratively on new features, to test, iterate, and improve the user experience.

  • Define and maintain personas and critical user journeys for the product, based on your research.

  • Continually measure critical user journeys. You’ll work with Product, Design, Support, and Data to identify potential areas of improvement, deliver improvements in design, and prioritize these based on business needs.

  • Develop an in-depth understanding of how users use the product. You’ll interpret and incorporate complex technical and business requirements into your research.

  • Present your research findings and insights with internal teams like Product, Design, Engineering, and Support, in both verbal and written presentations.

  • Educate and evangelize the value of user research best practices - help us learn as we grow.

Qualifications and Skills

  • 3+ years experience in mixed methods user experience research

  • 1+ year experience with infrastructure or other technical products

  • Ability to collaborate with a diverse set of stakeholders in a fully remote company work

  • Excellent verbal and written communication skills

It’s nice if you have:

  • Experience with B2B products

  • Experience with security, networking, or developer products

  • Experience with both qualitative and quantitative UXR

  • Experience with conducting UXR for multiple platforms (e.g., mobile, desktop, web)

  • Passion for user security and privacy

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we’d love to know how you can amplify our team with your unique experience!

About Tailscale

Tailscale builds software that makes it easy to connect and secure devices, no matter where they are. Every day, banks and multi-national companies use Tailscale to protect their corporate networks. Hobbyists and start-ups trust Tailscale to collaborate and share access to tooling. We're building a future for the Internet that's easy, small and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, HeavyBit, and Uncork Capital. 

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