Quality, with a difference.


Every dog is unique, every blend is unique and every single one must delight our customers - no simple feat to accomplish.


We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. Our systems formulate and fulfil individually optimised blends of food for each dog, and we automatically evolve that blend over time to match the dog’s ever-changing nutritional needs. Orders are delivered direct to owners' doorsteps every month all across the country; every bag of food that leaves our blending facility is totally unique.


You will have a desire to develop a smart, practical, efficient and effective quality management system which harnesses the company technology and values.

The quality management system will make sure that we deliver to all our customers our brand promise, reduce customer complaints and increase conversion and retention.


Reporting to the Quality Manager you will: 

  • Implement and maintain with key stakeholders a fully integrated Quality Management System based on the BRC Standard.
  • Develop the Quality and Food Safety culture.
  • Develop and maintain a Quality Manual.
  • Ensure the QMS complies with all relevant legislation, pet food manufacturing, hygiene codes of practice (excluding health and safety legislation) and HACCP.
  • Deliver or organise the necessary training to all key stakeholders to deliver an effective implementation of the QMS.
  • Be passionate about quality and have practical experience in quality management in a  fast-paced factory environment.
  • Have great communication skills.
  • Be detail-oriented and methodical.

What’s in it for you?


Work in an office full of dogs, with a team full of ideas. Plus these awesome benefits:

Reward - We offer a competitive salary and generous share award package

Learn – You’ll be challenged and given the development opportunities that you’ll only find in a high-growth business. We’ll also support you with more structured training.

Work – flexible core hours means that you can start anytime between 7-10am and finish 4-7pm (9 hours in total)

Time-out – 25 days’ paid holiday which will increase to 26 on your 2nd year anniversary and 27 on your 3rd year anniversary, plus an optional 5 days unpaid leave each year

Family - Extended paid maternity, paternity and adoption leave. Interest-free loan to help you with your rental flat deposit

Eat – Free breakfast and loads of healthy snacks every day, we have a special breakfast on Fridays!

Social – Regular team and social events, paid by tails.com

Health– Discounted gym membership and health, dental & optical insurance

Pension - Pension scheme and the option to salary sacrifice additional contributions

Travel – Interest-free season ticket loan and bike to work scheme


Have a dog? They’ll get some benefits too:

Free products – all of our tails.com products for free (for your dog). Or 50% off for one family member or friend

Dog-friendly office - there are plenty of pups to pat and daily lunchtime walks

Training – with a dog behaviourist, to help you and your dog thrive in the office

Time to bond – we offer a pooch plan which means you get extra flexibility in the first weeks of owning a dog, or if your dog is unwell


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