Sit, stay, roll over, now tap-dance.
Quality, with a difference.
Every dog is unique, every blend is unique and every single one must delight our customers - no simple feat to accomplish.
We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. Our systems formulate and fulfil individually optimised blends of food for each dog, and we automatically evolve that blend over time to match the dog’s ever-changing nutritional needs. Orders are delivered direct to owners' doorsteps every month all across the country; every bag of food that leaves our blending facility is totally unique.
With direct management responsibility of 2 and indirect responsibility of 5 across the three production shifts, you will and your team develop a robust quality culture and processes to make sure we systematically deliver to all our customers our brand promise, reduce customer issues and increase conversion and retention
Reporting to the Quality Manager you will:
- be passionate about quality and have a practical experience in quality management in a fast pace factory environment.
- Ensure guidelines, internal standards and HACCP system are communicated, understood and applied to meet Food Safety, Quality, Legality and customer expectations.
- Develop with the quality and production management teams a sustained quality culture in the factory to drive continunous improvement.
- have a desire to develop quality processes that are smart, practical, efficient and effective and harness the in-house technology.
- have great communication skills.
- be detail oriented and methodical.
What’s in it for you?
Work in an office full of dogs, with a team full of ideas. Plus these awesome benefits:
Reward - We offer a competitive salary and generous share award package
Learn – You’ll be challenged and given the development opportunities that you’ll only find in a high-growth business. We’ll also support you with more structured training.
Work – flexible core hours means that you can start anytime between 7-10am and finish 4-7pm (9 hours in total)
Time-out – 25 days’ paid holiday which will increase to 26 on your 2nd year anniversary and 27 on your 3rd year anniversary, plus an optional 5 days unpaid leave each year, we'll also give you a day off each year to volunteer in your community
Family - Extended paid maternity, paternity and adoption leave. Interest-free loan to help you with your rental flat deposit
Eat – Free breakfast and loads of healthy snacks every day, we have a special breakfast on Fridays!
Social – Regular team and social events, paid by tails.com
Health– Discounted gym membership and health, dental & optical insurance
Pension - Pension scheme and the option to salary sacrifice additional contributions
Travel – Interest-free season ticket loan and bike to work scheme
Have a dog? They’ll get some benefits too:
Free products – all of our tails.com products for free (for your dog). Or 50% off for one family member or friend
Dog-friendly office - there are plenty of pups to pat and daily lunchtime walks
Training – with a dog behaviourist, to help you and your dog thrive in the office
Time to bond – we offer a pooch plan which means you get extra flexibility in the first weeks of owning a dog, or if your dog is unwell