We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. Our systems formulate and fulfil individually optimised blends of food for each dog, and we automatically evolve that blend over time to match the dog’s ever-changing nutritional needs. Orders are delivered direct to owners' doorsteps every month all across the country; every bag of food that leaves our blending facility is totally unique.

We’re looking for a smart, flexible and number savvy Planning Specialist to join our operations team at Heathrow. Great attention to detail and a flair for creative problem solving are at the heart of what we do, as we juggle the opportunities and challenges of running a busy supply chain in an ambitious and rapidly growing company. You’d be joining a small but growing team with a passion for delivering the best possible experience for our customers and changing the world of pet food for good.


  • A permanent role, reporting to the Planning Manager
  • Based at our Heathrow office, with time spent on the factory floor and at supplier sites in the UK and Europe from time to time
  • Delivers projects to improve efficiency and control of our planning systems
  • Works within cross functional teams to deliver innovative solutions to support our international expansion and new product development
  • Leads the materials planning process for your category to guarantee the fulfilment of every customer order
  • Is responsible for managing suppliers, working collaboratively with them and holding them to account to ensure they perform to our high standards
  • Maintains financial control and visibility for your relevant stock and suppliers
  • Measures, analyses and improves business processes, in order to support our growth


  • Supply planning - managing our stocks and planning forecasts to ensure that we have everything we need to keep our operation running effectively and maintain our exceptional fulfilment levels whilst managing and reducing cost
  • Supplier management - Work collaboratively with suppliers to ensure great quality, cost and service for all purchased items and services
  • Improvement Projects - Identify opportunities to improve systems, processes and tools to enable Tails continued growth. Work with internal and external stakeholders to deliver these changes and make an impact


A successful applicant will:

  • Be an academically excellent graduate in an analytical or numerical discipline
  • Have previous experience of supply chain of which some time ideally will have been spent in food manufacturing
  • Have had responsibility for managing expenditure / budgets
  • Have advanced excel skills, and ability to analyse large data sets to create KPIs to drive improvements
  • Have had experience working in cross-functional teams
  • Be able to demonstrate examples of process improvement and delivering financial savings
  • Have excellent communication skills (fluent written and spoken English). You’ll be able to demonstrate the ability to communicate clearly, concisely and firmly with internal and external stakeholders where appropriate



  • Fantastic development opportunities within a high-growth business
  • Learning & Development budget for training, conferences, books, etc.
  • 25 days of holiday which increases up to 26 days after 2 years of service and 27 days after 3 years of service
  • Option to take an additional 5 days unpaid leave per year
  • Extended paid maternity, paternity and adoption leave (one month extra of 90% pay)
  • Discounted health & dental insurance
  • Pension scheme and opportunity to salary sacrifice
  • Referral programme, £1000 for each hired referral who passes probation
  • Interest-free loan to help with seasonal train ticket
  • Flexible working hours (start 7-10 am, finish 4-7 pm)
  • Flexible working requests (e.g. working part-time)
  • Bike to work scheme
  • Regular team and social events, paid by tails.com
  • Fully stocked kitchen - free breakfast, coffee, tea, fruit & snacks

If you have a dog:

  • Free dog food for your dog, or 50% for a family member or friend
  • Dog-friendly office
  • Dog behaviour training in the office

And if you’re about to get a dog, or your dog is not well, you can request some extra flexibility during a temporary period of time to spend extra time with your dog               

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