We’re tails.com – a mission-driven company that puts the health and wellness of dogs first. We believe every pet is different and so we make tailor-made nutrition catering for the individual needs of each dog. We do that by asking owners a few simple questions, creating the perfect tails.com recipe and feeding plan for their dog – now delivering over 4 million custom-designed meals every month across the UK, straight to each customer’s door.

We’ve recently received investment from Nestlé Purina PetCare who share our vision and are excited to provide insights and investment to help drive our mission as we grow in the UK and internationally.



We are looking for a passionate Mechanical Design Engineer who’s hungry to learn and wants to play an instrumental part in our innovative manufacturing and fulfilment operation. The successful candidate will be based in Heathrow and will be part of a team which is taking our production facility to the next level.

You will be reporting into the Manufacturing Innovation and Improvements Manager and get full exposure to our game-changing mix of technology, equipment and brilliant people. This exciting mix has enabled us to build our unique mass-customization process - the process that blends every bag of tails.com specifically to the needs of each dog receiving our monthly feeding plan.

Your focus will be on high priority factory operations projects, with the primary objective being to improve quality, service, cost and safety.  This means that you will have a brilliant opportunity to influence and innovate our production process and in turn play a big part in the success of manufacturing at tails.com. As a key member of a growing Manufacturing Innovation and Improvement team, you will be working alongside our Process Improvement Engineers in an environment which puts emphasis on creative collaboration and project ownership with support.



The scope and main responsibilities of this role are detailed below. This isn’t fully exhaustive but will cover off the main elements.


  • Equipment Design. You will be part of the team responsible for scoping out machinery and process designs including kicking off projects, designing for fabrication, CAD, research, prototyping, testing concepts, and software specification alongside our software development team.

  • Machinery Sourcing. Scoping suppliers, building relationships and creating specification documents. As well as managing the quotation process and everything that comes along with that (NDA, IP assignment, FAT docs, Terms of supply).

  • Purchase and Install of systems. Managing your spend and justifying the CAPEX along with negotiating payment terms and total spend. Managing timeline for install along with infrastructure (air, power, network).

  • Acceptance testing. Running payment based acceptance tests with suppliers to hold them to standards (eg FAT, SAT and OQ).

  • Getting equipment to business as usual. Working closely with production to take equipment to a point where it is delivering the key results expected. Then taking responsibility going forward as a point of contact for helping production get the improvements or results wanted.


  • Degree or background in manufacturing, engineering, improvement or design.

  • Be able to demonstrate or have examples of analysing and improving.

  • You pay attention to the detail.

  • Have a bias for action.

  • Desire to grow and learn fast in a growing SME environment.

  • Self-motivated – you’ll have bags of get up and go, coupled with the confidence to ask questions and challenge the norm.

  • A team player – you'll be interacting with every member of the operational team, so a positive attitude is a must.

  • Solidworks (CSWA preferred but not essential)


  • Competitive basic salary to suit your experience

  • Generous employee share award

  • 23 days’ holiday per year (increasing by 1 day annually up to 27 days)

  • A fantastic entrepreneurial work environment, free breakfasts and great coffee

  • Discounted tails.com dog food for you or a family member or friend

  • Regular after-work activities and team events

  • A dog-friendly office

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