We turned dog food upside-down.

But we didn’t stop there.

Customer service, reinvented

We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. 

It’s radical stuff. 


Join, and you’ll be right at the heart of a business that’s not just changing the world of pet food – but customer experience too.


A tasty recipe

Listening closely. Solving problems. Making decisions. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted. That’s not exaggerating. Our whole business is built around phenomenal service – putting you right at the heart of one of the most successful start-ups around. From logistics to tech, you’ll get to see every part of our business from the customer’s perspective.


You’re a natural

Call centres and scripts aren’t part of the deal. So we’re much more interested in your passion and tenacity – as well as your superb spoken and written English. Every day, you’ll ask yourself “how can I get even better?”. You’ll also relish the personal learning and career development opportunities you’d expect from a start-up. And the not-so-expected chance to work across teams and learn from lots of talented people, working with a great team both in the office and remotely. You’ll join in team meetings and take an active role in contributing to making this team the best it can be! Listen to Kim in this video to see what it's like to work in the customer experience team at tails.com.

On top of all this, you’ll share the same ambition and entrepreneurial spark that makes tails.com a brilliant place to work. (Breakfast, great coffee and the dog-friendly office in Richmond help too.)


Key responsibilities

  • Answering customer queries via a range of different channels getting to the heart of what our customers need.

  • Being knowledgeable in every area of tails.com and sharing it with our customers as the face of the company.

  • Loving dogs! Making our customers feel part of the tails.com family.

  • Being effective in everything you do while always asking “How can we do this better?”.

  • Picking up on customer trends and contributing to process improvements.

  • Working with other teams at tails.com to make sure our customers have the absolute best experience.    

Salary level £21,000, which will increase to £23,000 after 6 months, plus Share award.

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