The Client Partner will manage Tahzoo’s relationships with current and new customers. The candidate will build long-term relationships with 2-3 Fortune 1000 clients. The Client Partner is in charge of maintaining the current book of business as well as growing new business within the account. Tasks will include the development of account plans, multi-year roadmaps, strategic planning, sales support, product design assistance, logistics, and marketing. The ideal candidate will have a strong background in digital strategy, advertising/marketing technologies, and personalization.
What You’ll Be Doing:
- Operates as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Generates sales among client accounts, including upselling and cross-selling
- Ensures clients receive requested products and services in a timely fashion
- Communicates client needs and demands to the delivery leadership team
- Forecasts and tracks client account metrics (i.e. GM and Client Satisfaction)
- Manages projects within client relationships, working to carry out client goals while meeting company goals
- Identifies opportunities to grow business with existing clients
- Coordinates with staff members working on the same account to ensure consistent service
- Collaborates with sales team to reach prospective clients
- Services multiple clients concurrently, often meeting deadlines
- Maintains records of client interactions
Account Manager Skills and Qualifications:
- AdTech and MarTech Experience
- Client-Focused Solutions Experience
- Project Management Skills
- Ability to Communicate Client Needs with Staff
- Talent for Influencing Client Management
- Ability to Manage Multiple Projects and Relationships Simultaneously
- Negotiation Skills
- Listening, Communication, and Presentation Skills
- Time Management Skills
- BA/BS Degree
- 5+ years experience at Big 4 consulting company to include managed and sales responsibilities
- CMS, DAM, CRM platform knowledge, preferred
- Marketing Technology Experience
- Advertising Technology Experience
As the architects for the experience age, Tahzoo crafts memorable moments for our clients’ customers. We’re in the relationship business — solving customer experience problems for Fortune 500 companies around the globe. With deep technology chops and all the marketing, data, design and content skills you can imagine, we help our clients grow closer to their customers every day.
We want your career at Tahzoo to be equally inspiring — transformative, even. We’re not only committed to client success; a company worth caring about comes from an equal commitment to caring for employees. We believe that the strength and quality of those relationships propel us forward, as a team, and as individuals. You’re invited to work alongside other ‘smart and happy’ professionals as you serve as a change agent at one of the fastest growing companies in the US.
Join us in changing the world, one experience at a time.