This is an open ended contract assignment where individuals will be Staffmark employees working onsite at Taco Bell.

Click here to apply for this position.

Who is Staffmark?

At Staffmark, we want to help you find the best job for you. As your job search partner, we can connect you with career opportunities at great companies that match your experience and skill set.

Did you know that working as a temporary employee is one of the best ways to find a job? You have the opportunity to showcase your skills and talent, while learning first-hand about the company. And often, temporary assignments can lead to full-time jobs.

About the Job:

Do you love helping people? Are you a great troubleshooter? Staffmark is looking for Service Desk Analysts to work onsite at the Taco Bell corporate headquarters in the Restaurant Support Center Service Desk. This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year. 

Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations.

 The Day-to-Day:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems
  • Troubleshoot first level calls as volume dictates.
  • All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.
  • Defuse confrontational calls
  • Perform remote dial-in connection to resolve issues
  • Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)
  • Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations
  • Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users

Schedule:

  • This is a 24/7 call center. Currently seeking candidates that are available to work Full Time, Early Morning and Full Time, Overnight Graveyard shift. Training will be on the day shift for two weeks. 

 Is This You?

  • Help Desk/Technical Support experience (0-3 years)
  • Ability to type a minimum of 35 WPM
  • Strong verbal and written communication skills
  • Must be organized with the ability to multitask
  • Possess a strong technical aptitude
  • Ability to troubleshoot along with the end user by simplifying technical language
  • Continued education in IT or related certifications preferred

 

Staffmark is an equal opportunity employer.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Taco Bell’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.