Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Operations Manager drives impact across the Taco Bell business through coaching franchisees on improving their in-store operational capability. With this role, the opportunities are endless: you’ll work with talented individuals to analyze the business, improve processes and drive results in Taco Bell APAC’s key markets. The Operations Manager will report to the Director of Operations.

The Day-to-Day:

Franchisee Partnership:

  • Build positive, solid working relationships with FZ Operations leads and teams, supported by regular cadenced and documented engagement plans 
  • Partner FZ operations teams on their operations roadmap execution, all the while upholding a vision of success for their market(s) 
  • Demonstrate value by sharing US and International best practice/toolkits across operational process improvements
  • Lead by example and demonstrate a commitment to excellence, integrity and professionalism in all interactions with franchisees, team members and stakeholders

Operations Management:

  • Execute APAC Operations strategy through driving operations programs in assigned markets
  • Take high ownership & leadership of all customer programs and processes (VOC, CORE program, Food Safety, Training programs & BOH improvements) in markets
  • Use fact-finding techniques and diagnostic tools (e.g., GES, CORE, financial, and operational reports, etc.) to identify patterns and opportunities for improvement of operations down to the store-level
  • Deploy appropriate tools and resources (e.g. BSC and Growth Ready tool) to drive franchisees towards improving operational excellence for specific issues at the store-level
  • Evaluate performance of FZ Field Management and Restaurant Management against established Balanced Scorecard targets (people, customer, sales, profit), and in case of gaps – implement action plans that aid FZ toward achieving and exceeding their targets

Capability Development:

  • Conduct new market entry Franchise Ops and Training onboarding to build capability in franchise team, from managerial leadership positions to core team members. Support new market entry prior to, during and post opening
  • Ensure completion of designated Training & Development Plans in conjunction with the HR function in order to achieve high operational efficiency within FZ organization

Stakeholder Management: 

  • Collaborate with cross-functional teams including marketing, supply chain and finance to support franchisee growth and success
  • Influence and coach FZ operations leads, area coaches, store managers down to team member level to improve a specific operational or people competency or subject area

Is This You?

  • Degree level education essential with major in business or management discipline preferred.
  • Strong knowledge of the Asia Pacific region with relevant experience in operations management (above restaurant), preferably in multi-outlet food/quick service restaurant environment (minimum 5 years) with responsibility for achievement of operations targets i.e. sales, profit, people management and development and procedural compliance.
  • Proven experience and ability into function in highly complex environment
  • Keen ability to form relationships, engage and influence all key stakeholders – franchisees, restaurant support center cross-functional teams and senior management.
  • Demonstrated strong problem-solving skills
  • Ability to travel for long periods to multiple countries
  • Proficiency in both spoken and written Mandarin is required

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

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