Who is Taco Bell?
Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the world’s largest Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves customizable tacos, burritos and quesadillas, among other craveable choices like the Crunchwrap Supreme® and Nacho Fries. Taco Bell offers a wide variety of plant-based menu items and was the first QSR brand to offer American Vegetarian Association (AVA)-certified menu items.
Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through over 7,000 restaurants, as well as through its mobile and desktop touchpoints and via delivery ordering services. Internationally, Taco Bell has over 600 restaurants, with plans to add 2,000 more restaurants in the next decade. Much of Taco Bell’s everlasting appeal with its fans and legendary connection in lifestyle culture are rooted in cutting-edge, buzzy marketing campaigns. From helicoptering 10,000 Doritos Locos Tacos to residents of remote Bethel, Alaska, to selling out “The Bell Hotel”—a Taco Bell-themed resort hotel—in less than two minutes, the brand continues to push industry boundaries.
Taco Bell is equally focused on creating a positive impact on the world in fresh ways through Food, People and Planet initiatives. One example is through supporting the Taco Bell Foundation, which encourages restaurant team members and fans to pursue their educational passions through programs such as the Live Más Scholarship. According to Harris Poll, Taco Bell has been named America’s Best Mexican-Food Restaurant for two back-to-back years and has been named “Most Innovative Company” by Fast Company and topped Entrepreneur’s “Franchise 500” list for two years in a row.
About the Job:
Taco Bell’s business is in the midst of a transformation to become a digital-first brand through the entire Customer Experience. In the next 5 years, the business aims to increase sales through digital channels with a fast, seamless, and more personalized approach to the customer experience. The primary purpose of this team is to drive towards a breakthrough transformation of Taco Bell’s Customer Experience across the entire customer journey – from engaging with the brand and ordering food, all the way through anticipating and receiving the food, and ultimately re-engaging. This role’s primary focus is to inject the digital mindset and omnichannel, end-to-end customer experience into new concepts and brand innovations in order to fuel the brand for future growth and modernization in service of our target customer, the Cultural Rebel.
The Associate Manager of Restaurant Concepts and Customer Experience is responsible for working with cross-functional teams to help initiate, plan and execute tests and program ideas for new restaurant concepts to create an easy, seamless and distinctive customer experience. This role will sit on the Digital & Omnichannel Customer Experience (DOPE) team, reporting to the Sr. Manager of Omnichannel Customer Experience.
Is This You?
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
*Please note that some perks/amenities may not be available and/or may be modified at the Company’s sole discretion during the COVID-19 temporary work-from-home period.
Associate Manager, Restaurant Concepts, Customer Experienceat Taco Bell (View all jobs)