Who is Taco Bell?

Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the world’s largest Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves customizable tacos, burritos and quesadillas, among other craveable choices like the Crunchwrap Supreme® and Nacho Fries. Taco Bell offers a wide variety of plant-based menu items and was the first QSR brand to offer American Vegetarian Association (AVA)-certified menu items. 

Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through over 7,000 restaurants, as well as through its mobile and desktop touchpoints and via delivery ordering services. Internationally, Taco Bell has over 600 restaurants, with plans to add 2,000 more restaurants in the next decade. Much of Taco Bell’s everlasting appeal with its fans and legendary connection in lifestyle culture are rooted in cutting-edge, buzzy marketing campaigns.  From helicoptering 10,000 Doritos Locos Tacos to residents of remote Bethel, Alaska, to selling out “The Bell Hotel”—a Taco Bell-themed resort hotel—in less than two minutes, the brand continues to push industry boundaries. 

Taco Bell is equally focused on creating a positive impact on the world in fresh ways through Food, People and Planet initiatives. One example is through supporting the Taco Bell Foundation, which encourages restaurant team members and fans to pursue their educational passions through programs such as the Live Más Scholarship. According to Harris Poll, Taco Bell has been named America’s Best Mexican-Food Restaurant for two back-to-back years and has been named “Most Innovative Company” by Fast Company and topped Entrepreneur’s “Franchise 500” list for two years in a row.  

About the Job:

Taco Bell has been recognized as a leading innovator in the restaurant industry and even the business world.  The key to our success has been bringing that innovation to life with great execution and that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges and solving problems.

This is a fun and fast-paced position that plays an integral role in the insight we deliver that move and shape the business. The Analyst, Business and Customer Analytics will conduct analysis, assess findings, and report results with the goal of providing actionable information to our restaurant teams and internal leadership. 

This role will also lead the consumer survey feedback program and support the field to ensure the program continuously and effectively integrates into our business across all our restaurants nationwide.  Projects for this role will be highly visible in nature and made up of multiple, cross-functional efforts. 

We are looking for a highly motivated individual with demonstrated strength in analytics, problem solving, intellectual curiosity, and relationship management to serve as the Analyst, Data and Business Insights.  This individual must be passionate about the restaurant business and our brand.  Taco Bell is very proud of our exciting and innovative culture and is seeking individuals that truly enjoy working collaboratively each day!

The Day-to-Day:

  • Assist Insights and Analytics team in mining for actionable insights across all data platforms
  • Design and deliver ongoing and ad-hoc reporting to drive actionable and comprehensive insights covering all operational metrics.
  • Gather qualitative and quantitative feedback leveraging data to provide actionable insights and innovative solutions that balance operational and business needs.
  • Confidently present operational learnings and recommendations to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease.
  • Develop and maintain close working relationships cross-functionally and with our Field partners, bringing them along and keeping them engaged in the programs.
  • Generates innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.
  • Can effectively communicate business and technical information across the organization, being sensitive to the needs of unique audiences.
  • Ability to create, manage and deliver against project timelines.
  • Skilled in Program Management with multiple projects moving in parallel.
  • Leading initiatives that include the enhancement of customer experience, labor management, and other Ops initiatives, with a mindset for intuitive reporting and tools to share across the system at every level.

Is This You?

  • BA required; analytical degree preferred
  • 3+ years of analytically oriented business leadership experience
  • Strong analytic skills, ability to recognize trends & insights within the data
  • Passion for driving business growth through analytics
  • Superb interpersonal and communication skills, with the ability to partner well with other team members
  • Robust organizational skills, with the ability to work both independently & collaboratively, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment
  • Strong internal motivation, intellectual curiosity, strong problem-solving, and desire to have a large impact on our organization with a customer-service orientation
  • Resourceful nature, with strong problem-solving and customer service orientation
  • Highly versed in various analytical software suites, including advanced Excel skills, and a particularly strong understanding of Relational Databases & query execution
  • Solid grasp of statistical analysis, multivariate modeling, and Power BI a plus

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

Work-Hard, Play-Hard:

  • Year-round Flex day Fridays
  • Free snacks, drinks and bagel & donut Fridays
  • Onsite childcare through Bright Horizons
  • Onsite dining center and game room (yes, there is a Taco Bell inside the building)
  • Onsite dry cleaning, laundry services, carwash, Booster gas delivery
  • Onsite gym with fitness classes
  • 4 weeks of vacation per year plus holidays and time off for volunteering
  • Tuition reimbursement and education benefits
  • Discounts for life’s adventures (ex: theme parks, wireless plans, etc.)
  • Generous parental leave for all new parents and adoption assistance program
  • Opportunity to taste test new products
  • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
  • Comprehensive medical and dental including prescription drug benefits and 100% preventive care
  • Healthcare and dependent care flexible spending accounts
  • Opportunities to support the Taco Bell Foundation’s educational initiatives and programs.
  • Recognition based culture and unique, fun events year round (recess at work, Halloween Spooktacular, employee art show benefiting Taco Bell Foundation, etc.)

*Please note that some perks/amenities may not be available and/or may be modified at the Company’s sole discretion during the COVID-19 temporary work-from-home period.

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