Sysdig is the secure DevOps company, and we’re at the forefront of the container, Kubernetes, and cloud revolution. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to confidently run cloud-native applications. Our consistent contributions to open source software projects reflect our commitment to the open cloud movement.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too -- we were awarded the 2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems and deliver innovative solutions. Does this sound like the right place for you?

At Sysdig we believe our values make us who we are and inspire and guide us every day. They drive our culture, our strategy, and our vision. Our three values are: Love our Customers, Trust the Team and Dig Deeper. We are creating the best in class customer experience in Cloud, Kubernetes, and Container security. You can see our Sysdig Vision here

Your Opportunity:

We are looking for a Technical Account Engineer - Enterprise Accounts to join our team to ensure that our customers are maximizing their investments and ROI in their cloud-native architectures by utilizing Sysdig technology to secure and manage their containers and microservices at scale; all while solving their most complex operational and cloud security challenges. This is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security & monitoring, assisting many of the world’s leading businesses in their digital transformation. 

We expect post covid travel to range in the 15% to 20% annually.

The Role:

  • Be the technical authority on the Sysdig Platform and become the customer’s trusted advisor
  • Help with customer onboarding and training, thus driving adoption.
  • Understand the customer’s requirements, challenges, and what business outcomes and value they are expecting from their purchase. Design and deliver the customer-specific use cases to align with those goals via a hands-on, consultative approach.
  • Ensure customers are realizing the value and maximizing their return on investment by rapidly driving sustained adoption. Being the leader for ongoing engagement and expansion with Sysdig’s platform to achieve business and technology objectives across container security, cloud security, and full-stack observability.
  • Proactively identify blockers for our customers and collaborate with peers to remove them.
  • Act as an advocate on behalf of your customers to influence our roadmap.
  • Integrate Sysdig with the customer’s Secure DevOps processes and pipelines.
  • Leverage self-paced training to support education and knowledge-growth throughout the customer journey
  • Work on debugging and resolving technical issues specific to the Sysdig agent within various cloud environments like Amazon Web Services, Google Cloud Platform, Microsoft Azure, Docker, and Kubernetes.

 

  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators including NRR/GRR. Build joint success plans
  • Ongoing contribution to customer-facing Knowledge Management systems and FAQ repository
  • Facilitate Quarterly Business Reviews with customers 

Your Background

  • Extensive experience within a SaaS company in a customer facing role with as a Customer Success Engineer or Technical Account Engineer with a background as DevOps Engineer, SRE, Cloud Infrastructure Architect or Solutions Architect
  • Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
  • Demonstrated track record of owning customer relationships, including implementation, renewal, and identification of expansion opportunities
  • Excellent interpersonal/customer relations skills with particular regard to strategic relationships
  • Clear and concise verbal and written communicator
  • Proficiency in leading both executive meetings and technical workshops
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption, and retention
  • Strong project management skills

Desired Technical Qualifications

  • Experience using Sysdig and/or Falco
  • Experience with the Container ecosystem [Docker, CRIO], Kubernetes, Rancher, OpenShift, EKS, ECS, Fargate or similar
  • AWS Core - VPC, EC2, RDS, ELB, S3, IAM
  • Experience with CI/CD tooling Cloudformation, Terraform, Ansible, Hashicorp, Helm, Jenkins, etc
  • Familiarity with Cyber Security frameworks and their applications in the Secure DevOps Lifecycle
  • Experience with Grafana, Prometheus and PromQL a plus
  • Experience with Linux platform and containers. The ability to identify and resolve issues associated with storage, networking, compute, and memory and other key metrics need for alerting and reporting across the K8s ecosystem
  • Kubernetes certification(s) a big plus


Why work at Sysdig?

  • We’re a well-funded startup that already has a large enterprise customer base
  • We have a pragmatic, approachable culture, from the CEO down
  • We have an organizational focus on delivering value to customers
  • Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive compensation package
  • Top-notch Benefits 
  • Flexible vacation policy
  • Monthly remote working allowance
  • Encouragement to specialize with technical accreditations

Additionally, we offer a variety of benefits and perks, such as:

Monthly allowance that can be used for the following types of expenses (Employee wellness, House cleaning services, Home internet, Phone expenses, Office supplies, Office furniture)

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sysdig are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.