Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
Application Support Engineer
Industry: Software, Master Data Management, Application Software, ERP, SaaS
Primary responsibilities include -
- Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment.
- Provide timely response and resolution for customers with SLA management & tracking
- Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
- Debugging, troubleshooting and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments.
- Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication
- Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment.
- Contribute to the knowledge base and documentation for Application Support improvements
Mandatory Requirements:
- Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)
- 4+ years of relevant experience with progressively responsible experience in Application Software Support
- Must have supported global customer over Email, Remote troubleshooting & Phone.
- Willing to work on 24x7 environment with shift roaster.
- Excellent written and oral communication skills.
Technical skills:
- Should have worked on software system environment hosted on public cloud like Azure, AWS
Should have worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc. - Multi-tenant environment and work environment with customer information security as high focus along with compliance.
- Should have worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc.
- Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations.
- Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc.
- Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc.
- Should be familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics.
- Ability to do scripting when required using shell scripting & Python
Nice to have:
Java programming understanding and knowledge
Knowledge on Container Orchestration like Docker Swarm or Kubernetes
Basic understanding on technology stack like Netty/ Nginx, Elastic Search, Mysql, Apache Storm, Kafka etc.
Work Location - Bangalore (Bangalore)
#LI_Hybrid_Bangalore/Bengaluru
#LI_SP1
Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
