Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
Site Reliability Engineer (SRE)
About the role:
Successful Site Reliability Engineers need to have a wide range of skills so that they can effectively contribute to all stages of Cloud system, software or application development. This includes attention to detail while working with deep technical issues, identifying opportunities of addressing root causes and improving the telemetry, monitoring and automation. They also need good problem-solving skills so that they can identify issues and determine how to correct them. Reviewing configuration, infrastructure/application architecture, lines of code and operational processes also involves the use of analytical skills. In addition, site reliability engineers need excellent communication and teamwork skills in order to effectively relay information to other engineers and properly document their work.
Primary responsibilities include:
* Live with 24x7 available mind set for ensuring 99.97% uptime of Riversand’s SaaS platforms and applications.
* Own, resolve and restore major technical issues to meet the uptime commitment. Expected to be available on-call any time (24x7) for
* Develop, deploy and continually improve the telemetry, monitoring and automation (self-heal, self-help, self-service) of the SaaS platform and the applications
* Ensure the Cloud Infrastructure, platform components and applications are secured and safeguarded via strong controls, monitoring and security incident management
* Own Root Cause Analysis of incidents end to end and demonstrate quantifiable technological, stability and process improvement for syndigo's Cloud Infrastructure, SaaS platforms and applications
* Enable technology support teams, customers and business users by building and continually developing knowledge base driven by analyzing practical usage/issues and related challenges.
* Will be highest level of Technical Escalation point and act as guide, coach and mentor for first and second level Application/Infrastructure support teams. Should be the bridge between Support and Product engineering teams and faces customers and business users as and when required proactively.
* Owns and drives the end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication is maintained to ultimately get the issue resolved fast paced through shortest and the most efficient path.
Technology Skills Required:
SaaS Platform (Mandatory): Elastic Search Big Data platform, Kafka, Zookeeper, Storm, Hbase, Hadoop, Spark and other components like Netty/ NGINX, Docker/ Docker swarm, Kubernetes, Auth0/IDP/SSO etc.
Cloud Infrastructure: Microsoft Azure (Mandatory): Vnet, VMs, Subscriptions, Resource groups, Storage accounts, Scale set, Azure functions, Event hub, Blob store, Azure ARM, Data bricks, Azure networking/security etc, OMS, AppInsights.
AWS (good to have): VPC, EC2, Load balancers, Auto scaling, EBS, Kinesis, S3, Lambda, CFT, CloudWatch
OS: Primarily Linux and partly Windows Servers
Scripting: Powershell, Python, Bash or Ruby
Monitoring: Monitoring tool like Sensu, Application Insights, OMS, Logic Monitor, Sumologic etc.
Container Orchestration: Docker or Kubernetes knowledge
Programming: Good Understanding of REST API and JSON Structures. Should be familiar with engineering practices, architecture / workflows, used cases etc.
Experience/ Background: 8+ years in a role of Cloud SRE, Architect, Senior Support Expert for SaaS solution with the above-mentioned technologies. Should have certifications in 2 or more of the related technologies.
Qualification: BE/ BTech/ MCA
Other Important Requirements: The team this role belongs to is expected 24x7 available (on call and availability in office) as it’s about managing global production and customer facing highly critical systems. Hence the individual should be flexible to adapt the roster/shift arrangements as required.
Work Location - Bangalore (Hybrid)
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Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
