Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
As a Project Administrator your mission is to manage project deadlines, provide updates, handle inquiries, and ensure all timelines are met. The goal is to ensure we are delivering quality products and services that exceed client expectations. This role requires excellent written and verbal communication, attention to detail and excel skills. There are various concepts that will need to be understood and applied to a variety of situations. You will need to make discretionary judgment calls to provide excellent service to customers by performing the following duties personally or alongside other team members and outside vendors.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Manage client relationships and provide status updates to all applicable teams.
- Create and manage project milestones.
- Define and maintain checklists.
- Ensure projects remain on track.
- Resolve all client complaints and inquiries professionally and provide detailed documentation of all interactions.
- Research & resolve issues.
- Assist in billing, when needed to rectify any discrepancies.
- Track and maintain delivery schedule/log for all projects.
- Provide support and make recommendations on process improvements to assist in exceeding customer satisfaction.
- All other duties as assigned.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Bachelor's Degree required.
- Ability to multi-task
- Good problem-solving skills
- Ability to work unsupervised; establish work priorities.
- Honest, hardworking, and reliable
- Must be able to work well in a team environment; willing to jump into unfamiliar projects when team members need help.
- Attention to details; proof-reading skills.
- Flexibility in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
- Strong communication skills to clearly and concisely, in writing and verbally, to senior staff, as well as other team members
#LI_Remote
#LI-BH2
Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
