About Syncari

Founded in 2019, Syncari is on a mission to eliminate data silos within an organization. 

Syncari continuously unifies, cleans, and synchronizes your most mission critical data and delivers truth to all teams. It's built specifically for ops teams to experience more accurate and consistent data across their business, which leads to stronger  demand-gen, faster  sales, and  increased  revenue.

The Role

Technical Support Engineer

We are looking for a Technical Support Engineer who is passionate about helping customers, solving problems and working with data. This is an opportunity to join our growing support team where your contributions will impact many of the team’s initiatives. As a Technical Support Engineer you will be the first point of contact for customer incidents. Your role is an integral part in providing value to end users of Syncari. 

Syncari is a highly diverse, inclusive, and 100% remote team of industry professionals that has built enterprise-grade platforms at Marketo, MuleSoft and ZenDesk.

Responsibilities

  • Independently debugging and providing solutions for complex product issues
  • Managing support tickets in Zendesk according to documented processes and SLAs
  • Responding to daily customer support incidents/questions and follow up on problems in a timely manner
  • Providing customer support via chat, email and video screen share
  • Escalating issues to the appropriate escalation team in order to ensure timely resolution 
  • Communicating and providing status updates on issues to business users, management team and other stakeholders
  • Gaining in depth knowledge of the Syncari application including multiple integrations
  • Contributing to help center documentation and internal support documentation
  • Providing feedback on process and product improvements that will lead to a better experience for customers

Requirements

  • Ability to provide step-by-step technical help, both written and verbal
  • Good technical troubleshooting and debugging skills
  • Knowledge of Sales, Marketing or Accounting applications preferred (e.g. Salesforce, Google Suite, Marketo, Hubspot, NetSuite)
  • Good technical understanding of Web Services / API technologies and Databases
  • Experience with programming concepts and/or proficiency in a programming language
  • Excellent verbal and written english communication skills
  • Good team player with strong analytical, communication and interpersonal skills
  • Able to work independently in a fully remote environment with minimal supervision
  • Strong desire to learn new applications and software
  • BS degree in Information Technology, Computer Science or relevant field

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