Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

The Senior Cloud Engineers deploy product updates, identifying production issues and implementing integrations that meet clients needs. You will be responsible for fast, accurate and secure execution and automation of operational processes. 

What You'll Be Doing

  • Management of production, staging, testing and development environments on Azure.
  • Coordinating the build and release pipelines between various projects using different technologies.
  • Improving deployment, efficiency, reliability and scalability of these services.
  • Work with architects, technologists, and others for future system enhancements and scalability.
  • Actively participate in decisions to develop and improve security-based standards and practices.
  • Work closely with product team to stay updated on upcoming feature requirements and refinements.

What You'll Need


  • Degree in Computer Science, Engineering or related field.


  • Strong development skills - experience with languages and tools such as C#, JavaScript, Python, Git, and Github.
  • Strong experience with Kubernetes and Argo CD.
  • Experience with Microservices architectures, Blue/Green deployments, ISTIO Service Mesh and API Versioning.
  • Strong experience (5 years) with Kubernetes, ArgoCD and ArgoCD Roll-outs.
  • Experience with GitHub Actions, building containerized C# applications, automated testing and continuous deployments through the different environments.
  • Experience with Release Engineering, automation and DevSecOps best practices with true CI/CD as the end-state goal.
  • Experience with Red Hat OpenShift is a strong asset.
  • Experience with Akamai, Auth0 and AuthN/AuthZ.
  • Experience with Azure App Gateway. API Management, KeyVault, AzureSQL, Redis, Virtual Private.
  • Networking and understanding and ability to create and manage with TerraForm.

Key Competencies and Skills: 

  • An effective team player with good communication skills.
  • Demonstrated interest and ability to learn new software technologies. 
Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why Symend?
We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!
Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!
You get the chance to do work that matters on a product that truly changes lives!
About Symend
At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™
Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.
Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Symend: The science of engagement.™
Symend's Privacy Policy
By submitting your application, you agree that we may use your personal information in accordance with our privacy policy.
All positions require background screening. This will include criminal and education checks to comply with regulations.

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