About Symbiont

Symbiont is the enterprise fintech company creating the next generation of financial markets infrastructure using blockchain technology. Assembly™, Symbiont’s enterprise blockchain platform, creates efficiencies, eliminates manual data replication and reconciliation processes, and enables real-time data sharing with complete privacy. Headquartered in New York City, Symbiont is led by a team of experts in capital markets and blockchain technology.

Assembly is distinguished from other distributed ledger platforms by its focus on confidentiality without sacrifice of network decentralization or consistency guarantees. By layering state machine replication on top of a Byzantine fault-tolerant consensus protocol we're able to create an infrastructure with no central authority, allowing real time sharing of data and application logic between mutually distrusting parties. On top of Assembly, Symbiont has built end-to-end solutions in multiple areas such as data management, mortgage servicing, fixed income, commodities, and alternative assets.

The Role: 

The Customer Support Engineer is the subject matter expert for the Symbiont Platform and products. This role will be the first escalation point for clients. We are seeking someone with a passion for Client Experience and a willingness to put themselves in the clients shoes. Responsibilities include walking customers through complex integration issues, organizing feedback about Symbiont products, escalating and documenting issues as they arise.  Demonstrable experience solving complex problems using technical tools and scripting languages is appreciated and useful. 

 

What We Are Looking For:

  • A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
  • Demonstrable experience understanding technical and engineering concepts, and translating them in simplified form
  • A service mind-set coupled with a deep need to solve problems
  • Willingness to learn and be taught
  • Team-oriented individual who can compliment others

 

Requirements:

  • 3-5 years in a technical/client facing role
  • Experience debugging complex logs
  • Excellent written and verbal skills
  • Proven track record walking clients through complex technical integrations
  • Ability to work cross functionally (Client Solutions, Product, Engineering)
  • Cloud experience with AWS, GCP or Azure
  • Experience working in functional programming languages
  • Participate in an on-call rotation

 

Salary Range:

  • $80,000 - $120,000

Symbiont.io is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities unbiased of race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. In addition, Symbiont.io considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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