Company Overview

At Sylogist, we are purpose-driven to “empower the good our customers do.”

We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk!

Position Overview

Join our vibrant SylogistMission team as a Senior Business Analyst and be at the forefront of transforming the nonprofit and NGO sectors!

At SylogistMission, we craft cutting-edge, mission-critical cloud ERP solutions that empower organizations to achieve more. We are on the lookout for an energetic and proactive individual to drive our agile development processes. The ideal candidate will demonstrate superior analytical and communication skills, adept at navigating complex stakeholder needs and turning them into actionable solutions.

If you're passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!

Responsibilities Include

Strategic Development: Translate high-level visions into testable and measurable implementations like user stories, functional requirements, and wireframes.
Agile Leadership: Actively participate in backlog grooming and sprint planning, ensuring seamless and effective iterations.
Creative Problem-Solving: Develop detailed user stories, use cases, process flows, and system interaction diagrams that drive development forward.
Collaborative Excellence: Partner with Development teams and engage in SCRUM meetings to streamline iterations and clarify complex requirements.
Quality Assurance: Coordinate closely with QA to conduct functional tests, ensuring the highest standards are met.
Rapid Response Management: Lead the hotfix process with Tier 3 support to address and resolve critical issues swiftly.
Documentation and Training: Aid in preparing impactful user documentation and promotional materials for product launches.
Operational Support: Deliver UAT and release notes, and provide robust release/deployment support as needed.
Process Innovation: Craft and refine templates for requirements, use cases, and process flows, enhancing operational efficiency.
Market Deployment: Assist with the deployment of solutions to AppSource and manage the operational intricacies involved.
Agile Evolution: Help shape the future of our agile practices, processes, and tools, contributing to continuous improvement.

What We Look for in You

Must-Haves

Educational and Professional Excellence: A bachelor’s degree with at least 5 years of experience in a Business Analyst role, specifically within enterprise software solutions.
Agile Expertise: A solid track record in managing requirements in an agile setting, with a sharp focus on software development life cycles.
Analytical Acumen: Profound knowledge of process and data analysis, optimization, and reporting.
Industry Insight: Comprehensive understanding of accounting and business processes, particularly within the SaaS domain.
Communication Mastery: Exceptional skills in communication, both verbal and written, along with strong presentation and time management abilities.
Technical Proficiency: Extensive experience with Microsoft Dynamics 365 Business Central and Microsoft Office suite.

Nice-to-Haves

Cloud Solutions Management: Experience with managing cloud-based applications via AppSource.
Non-Profit Knowledge: Insights into the nonprofit market, enhancing our ability to meet and exceed sector-specific needs.

Why Join Sylogist?

We're an inclusive company that values the personal and professional growth of its employees! At Sylogist, you'll experience:

A company where you can really make a meaningful impact
A healthy work-life balance
Benefits that cover health, wealth, and wellness
An environment where most of our employees are remote

Sylogist is headquartered in Calgary, Alberta, Canada with regional offices in Barrie, Ontario, Canada, Atlanta, Georgia, Littleton, Colorado, and Shawnee, Oklahoma in the United States of America and Oxford, Oxfordshire in the United Kingdom.

Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based.

If you’re as excited about making a difference as we are, we would love to hear from you!

Sylogist is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Sylogist will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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