Regional Human Resources Manager

Core Responsibilities:

  1. Talent Acquisition & Planning: track needs, source candidates, conduct interviews, support onboarding for hourly team members
  2. Team Member Relations: provide expertise, resolve issues, conduct investigations, answer questions
  3. Systems & Analytics: support existing process, identify issues, suggest scalable solutions, track results
  4. Partner with Area Leader –coach leaders, drive performance and retention, grow market talent depth

Expected Deliverables:


  • create sourcing strategy, partner with influencers like culinary schools & community groups
  • identify and train pipeline of in-store market recruiters to coordinate & run engaging hiring fairs
  • build and implement a toolkit to improve in-store recruiting results and empower the head coach
  • maintain regular job postings and ensure timely and impactful candidate communication
  • design and implement strategic field recruiting events to improve candidate awareness

Team Member Relations

  • ensure local people practices complies with sweetgreen handbook, federal, state and local laws
  • lead 2016 benefits open enrollment process including launch meetings and enrollment support
  • manage people support inbox requests for your market to ensure 24 hour response standard
  • coach store leaders on how the use performance management tools to develop a quality team
  • conduct investigations and provide recommendations and insights to treehouse and area leader
  • hold regular office hours to encourage communication and build team member trust

Build Market

  • partner with area leader to create 18 month people plan for growth and turnover projections
  • drive individual development plans and communities of learning for high potential team members
  • build brand evangelists through new hire orientation & brand immersion training deliverables
  • ensure new Head Coach training validations and guide leadership to take action when issues arise

Systems & Analytics

  • Analyze metrics and conduct exit interviews to identify and solve for root cause of turnover
  • Identify local training needs and partner with field learning team to develop solutions
  • Use greenhouse (ATS) to track recruiting metrics and identify areas of opportunity
  • Use monthly reporting to do 1:1 training with head coaches on stratex (HRIS) process

Desired Traits

  • Achiever: tenacious, results driven, motivated by identifying and solving complex problems
  • Role Model: high degree of personal integrity, and a reputation for having excellent judgment
  • Change Oriented: maturity to embrace ambiguity and adapt to continuing innovation at sweetgreen.
  • Trusted Coach: prioritizes relationships, sought after by others for their opinion, learning oriented
  • Progressive: desire to blaze the trail, try different strategies, and not rely on what’s always been done
  • Project Manager: Passion for organization and an aptitude for prioritizing multiple projects.
  • Approachable: can quickly build trust and credibility across all levels of the organization
  • Proficiency in Microsoft Office Suite, Adobe Acrobat, InDesign, and experience with HRIS, scheduling tools, ATS and other people platforms
  • Ability travel daily within a market and outside of home market for up to 25% of work schedule.

Desired Experience

  • 3+ years sourcing, and interviewing hourly Team Members in a retail or restaurant environment
  • 3+ years experience handling employee relations for an hourly workforce
  • 2+ years experience partnering with regional operations teams to roll-out HR or training initiatives
  • 1 + years experience reducing legal risks and ensuring regulatory compliance.
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