Main Job Objectives:

  1. Drive the food safety culture within sweetgreen
  2. Point person for quality assurance and foodborne illness response
  3. Build internal capacity around food safety
  4. Responsible for implementation of best industry restaurant food safety and sanitation practices
  5. Support supply chain selection and monitoring processes
  6. Manage the internal and external audit and inspection processes

Main Job Responsibilities:

Manage the Internal and External Audit and Inspection Processes

  • Launch internal restaurant inspection program.
  • Review results and follow-up to validate internal auditor accuracy
  • Facilitate external inspection process
  • Partner with SG Area Managers to execute follow-up action plans based on inspection and regulatory inspection results
  • Create transparent scorecard to monitor store level performance and keep management aware of results and opportunity areas
  • Support and guide operations to improve lower performing restaurants around food safety and sanitation practices
  • Work with all Technical Partners with respect to food safety

Point person for quality assurance, foodborne illness response, Department of Health interactions:

  • Act as SG’s advocate during interaction with regulatory agencies. Be point person for SG for issues related to food safety and quality
  • Develop internal and external systems for addressing Quality Assurance and foodborne Illness issues.
  • Monitor trends related to inspection findings and customer complaints.

Ensure Compliance with SG, Industry and Regulatory Food Safety and Quality Practices

  • Stay current with and ensure compliance with all regulatory requirements (FDA, CDC and State Health Departments requirements)
  • Collaborate with Culinary, Supply Chain, Training, Customer Experience and Operation Services teams to ensure food safety procedures and content are present and accurate in all SOPs
  • Apply restaurant HACCP/food safety plan principles to recipes, processes and procedures
  • Stay up to date on industry trends, educate internal leaders and innovate sweetgreen food safety practices
  • Lead relationship with Mérieux NutriSciences
  • Maintain annual food safety and quality risk assessment and follow-up action planning

Support supply chain selection and monitoring processes

  • Work with Supply Chain Team to develop requirements and ensure compliance for supplier approvals and monitoring
  • Monitor supplier performance to identify quality improvement needs; establish measurable performance goals and drive continuous improvement
  • Monitor Supply Chain for risk and recalls 

Skills and Behaviors:

  • Strong organizational skills
  • Strong and outgoing interpersonal communication skills. Ability to remain calm and focused during crisis situations
  • Computer and analytical skills for trending data, analyzing and reporting information
  • Program management skills
  • Problem solving skills (root cause analysis)
  • Success in leading, building and working with teams
  • Ability to influence and drive positive results

Education and Experience:

  • BS in Environmental or Public Health, Food Science, Food Safety, Biology, Microbiology or related technical, culinary or engineering discipline
  • Multiunit/chain restaurant, retail or catering experience in leading and facilitating food safety and quality operations (minimum of 5 - 7 years)
  • Experience working in restaurant food safety or restaurant health inspection
  • Applied knowledge of HACCP, SSOPs, GMPs, FDA and all other applicable State and Local health and food safety codes
  • Experience managing product recalls, foodborne illness situations, and interface with regulatory authorities (health departments, FDA, USDA, and CDC).
  • Certified Food Safety Manager; ServSafe trained. Ideally Registered Sanitarian or equivalent
  • Knowledge of food microbiology
  • Other food industry experience desirable; e.g. manufacturing, distribution
  • Previous management experience desirable
  • Training experience desirable
  • Able to travel extensively (Previous business travel experience desirable)


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