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Client Success Manager

New York, NY

Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), technology companies (Meta, Google), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates).

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About the role:

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Manager to support client relationships, insights, and expansion. In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission.

Responsibilities:

• Advise clients on designing content tests 
• Set up, run, and interpret results of content tests
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Build strong relationships with your clients with the goal of ensuring satisfaction, adding value, and improving usage
• Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio 

Requirements:

• 2+ years of experience in client-facing roles, ideally in a client success or client services role 
• Comfort in client-facing roles, ideally in a client success or client services role 
• College degree in a relevant field: STEM, communications, statistics, business, public policy  
• Ability to bring a consultant mindset to your client interactions, with critical thinking, problem solving and ongoing support
• An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
• Comfortable presenting to clients on a regular basis
• Excellent attention to detail and quantitative reasoning skills
• Excellent project management: able to self-manage and prioritize 
• Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

What you'll gain:

• Strong project management and client leadership skills 
• Exposure to cutting edge technology and research methodology through the Swayable Platform 
• Insight into content creation and messaging techniques that influence modern day marketing 
• Relationships with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures) 
• Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales  
• Comfort with advanced data analytics, synthesis, and storytelling

Team:

You will be joining the Research and Client Success Team at Swayable, which leads the client relationships for the business. This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group). We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have routine  check-ins, regular two-way feedback and goal setting, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out.  

Location:

The client success team is based in New York and San Francisco.

Benefits:

• 100% Medical, Dental & Vision Plans
• Starting salary range of $100-130k depending on previous experience. The role includes regular salary increases.
• Generous PTO
• Equity options
• 401k, FSA
• Ongoing professional development stipend

Base salary range of $80-115k, depending on location and experience

We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

 

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