SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

We are looking for a Senior Product Manager to lead the GetFeedback Digital product, a voice-of-the-customer tool that allows customers to collect user feedback on their website and mobile apps with a simple, one-time technical setup. Reporting to the Senior Manager of Product, this PM will set the course for the evolution of the GFB Digital product end-to-end from setup and collection to analysis and reporting experiences. You’ll be working closely with a team of talented front-end and back-end engineers to help shape incremental, data-driven solutions. This position will be in our Bengaluru office, co-located with the engineering team.

What you’ll be working on

Lead the ideation, development, and launch of new features that help our customers achieve their goals
Execute your projects independently with a high degree of autonomy and ownership
Prioritize between focusing on existing versus new customers and between features, architectural improvements, and operational excellence
Resolve customer problems by building the best solutions and help organizations automatically deliver the right insights, to the right people, at the right time, in the current systems embedded in their workflows
Collaborate with sales, customer success, and support to align business / go-to-market strategies and plans for successful feature launches
Define a set of success metrics to measure customer satisfaction and business impact
Use data, customer insights, and more to prioritize features, plan sprints and ship features that provide real measurable customer value

We’d love to hear from people with

Bachelor's degree in a relevant field; MBA or advanced degree preferred
8+ years of experience in Product Management, ideally 5+ years in SaaS
Demonstrated ability to drive impact through cross-functional leadership
Experience using data to drive decisions and solve business problems
Excellent communication skills and ability to present technical information to non-technical stakeholders, and facilitate effective communication and collaboration within the team
Ability to work with both co-located and remote engineers across time zones and cross-functional partners
Preferred: Experience with complex enterprise or consumer web apps

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

If you are not located in Bengaluru, are you willing to relocate for this opportunity? *

This opportunity is hybrid and requires you to work in the office at least 3 days per week. Are you willing to do this? *

What is your notice period? *

If you are currently employed, are you serving your notice period?

What are your salary expectations? *

How did you first hear about SurveyMonkey? *

Preferred Name: *

Most recent company: *

Most recent job title: *

LinkedIn Profile

Website

Before submitting your application please review the below: *

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please review this and acknowledge your acceptance of its content by [selecting the option in/ticking] the box below. Should you have any queries in relation to this, please contact hr-privacy@surveymonkey.com

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Senior Product Manager - GFB Digital Team

Apply for this Job