Who we are and what we do

Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at Momentive.ai.

More about our Customer Operations Team

We want to hire someone to be the expert our customers need, working with teams across the business and who will get a thrill from finding solutions to the most complex challenges. You will report to the Technical Support Manager.

What we're looking for

We want to hire someone to be the expert our customers need, working with teams across the business and who will get a thrill from finding solutions to the most complex challenges. You will report to the Technical Support Manager.

You will

  • Provide technical troubleshooting, product guidance and share our experience to help our customers achieve their goals.
  • Partner with our product and engineering teams to identify UX improvement, suggest features, share customer experiences and eliminate bugs.
  • Identify opportunities to work with our partners. Whether that's a sales opportunity or partnering with our account management team to improve a customer's product engagement or save an at-risk account.
  • Work with the leadership team to enhance team operations, improve productivity and share your ideas and solutions across the team.

You have

  • Expert knowledge of HTML & CSS, and JavaScript.
  • Intermediated Javascript authoring (writing functions, full readability)
  • Knowledge of how to implement APIs
  • Experience with Android and IOS SDKs
  • Understanding of Single Page Applications (SPAs)
  • Genuine care - For you, the customer comes first every time. You love to help.
  • Fluency in English.
  • A technical qualification from a coding bootcamp or college is desirable.
  • Experience working with customers.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.org's Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here.

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